"Explain How Your Role Contributes To The Overall Delivery Of The Service Provided" Essays and Research Papers

  • Explain How Your Role Contributes To The Overall Delivery Of The Service Provided

    Task B- Your work role Describe the information which needs to be shown on your pay slips/statement. Personal information eg. Name and date of birth Total pay – your full pay before any tax or National Insurance has been taken off Any deductions which change from payday to payday eg. tax and National Insurance, and what the deductions are for. The total amount of pay that you will come out with after deductions National Insurance number Tax code The tax period Pay rate A breakdown of...

    Best practice, Management, National Insurance 862  Words | 3  Pages

  • Service Provider

    terms and conditions of your employment as set out in your contract of employment or employment agreement. Headings + brief description Bii Describe the information which needs to be shown on your pay slip/statement. The following pieces of information must be shown on a pay slip:- Name Address National insurance number Tax code Deductions to pay NET PA Tax code Employment number Biii Identify TWO changes to personal information which you must report to your employer. Two piecees...

    Business models, English-language films, Service 424  Words | 3  Pages

  • task b your work role

     Task B your work role Bi Describe the terms and conditions of your employment as set out in your contract of employment or employment agreement. Health and safety It is your duty and responsibility to familiarise yourself with, and to comply with the company’s or any third party’s health and safety policies and procedures. Rate of pay Your rate of pay is £7.50 week days and £8.50 weekends per hour; the company will review your pay annually and advise you in writing of any pay change...

    Employment, Employment contract, National Occupational Standards 990  Words | 4  Pages

  • Customer Service

    Demonstrate understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer, how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial, public sector and third sector organisations and how they each meet customer expectations ...

    CHC Helicopter, Customer, Customer service 1394  Words | 6  Pages

  • Task B your work role

    Task B- Your work role Bi: I’m employed as a Care Assistant working at Croft Manor care home, 28 Osborn Road, Fareham Po16 7DS. Or any other home operated by the company within reasonable travelling distance of this address. My rate of pay is £6.75 per hour. Payable monthly by credit transfer. I’m contracted 36 hours a week. I am also required to work at weekends, in the evenings and at night and public holidays as part of my normal working week. I am enticed Annual Holiday, this runs from the 1st...

    Care of residents, Employment, Health 2153  Words | 6  Pages

  • Service Delivery

    NORTHCENTRAL UNIVERSITY ASSIGNMENT COVER SHEET Learner: | | MKT5000-8 | Elisa Fredericks | | | Service Marketing | #5 Service Delivery | | | <Add Learner comments here> ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Faculty Use Only ------------------------------------------------- <Faculty comments here> ------------------------------------------------- ...

    Business, Customer, Customer service 1665  Words | 6  Pages

  • Service Quality Questionnaire

    2 SERVICE QUALITY QUESTIONNAIRE This is a questionnaire intended for disabled students of a Higher Education institution: University The questionnaire comprises three parts (A to C). Part A - a single question on your level of satisfaction with the overall services Part B - a set of 26 statements on your assessment of the quality of services delivered within your university, compared with the service level of an excellent university Part C - four questions: one on overall service...

    All That You Can't Leave Behind, Evaluation, Individual rights 802  Words | 6  Pages

  • Task B Understand Your Work Role

    responsibilities and rights in health, social care or children’s and young people’s settings Task B Your work role * Bi Describe the terms and conditions of your employment as set out in your contract of employment or employment agreement. * Bii Describe the information which needs to be shown on your pay slip/statement. * Biii Identify two changes to personal information which you must report to your employer. * Biv Describe the procedure to follow if you wanted to raise a grievance...

    Employment, Recruitment, Trade union 309  Words | 2  Pages

  • HSC 025 The Role Of The Care Worker

    Unit HSC 025 The role of the social care worker  Criteria Ref Outcome 1 Understand working relationships in health and social care. 1 The learner can: Explain how a working relationship is different from a personal relationship. Working Relationship: is a relationship that you have with colleagues, management, and others within your organisation. It is formed within the confines of your working role and must be kept to a professional manner. It is formed within working policies and procedures...

    Customer, Decision making, Interpersonal relationship 529  Words | 2  Pages

  • Excellent Customer Service

    ______________________________________________ EXCELLENT CUSTOMER SERVICE FOR THE PUBLIC SERVICE Learner Guide COURSE INTRODUCTION Purpose of the programme The South African government is committed to continually improve the lives of the people of South Africa, through a transformed Public Service, which is representative, accountable, transparent, efficient, and responsive to the need of all. In light of this, the Public Service will be judged by one criterion, “its effectiveness in delivering services that needs of all South...

    Better, Customer, Customer service 1706  Words | 6  Pages

  • UNIT 001 – ROLES, RESPONSIBILITIES AND RELATIONSHIPS IN LIFELONG LEARNING

    UNIT 001 – ROLES, RESPONSIBILITIES AND RELATIONSHIPS IN LIFELONG LEARNING 3 CREDITS, 12 GLH 1. Provide a brief case study of the role of a teacher in the Lifelong Learning Sector. This role may be drawn from a part of the sector in which you work, or where you wish to work. a. Where appropriate, it will be acceptable for some of your information to be summarised in tables, charts, or diagrams. b. Your case study must include clear explanations and description to address all of the assessment...

    Assessment, Confidentiality, Education 1573  Words | 5  Pages

  • Service Delivery and Process Design

    Charity C. Robin August 1, 2012 BSBA – MM 3RD YR. MME1 SERVICE DELIVERY PROCESS The Service System The service system comprises the service delivery process and all of the supporting processes that are required in the co-creation of value for the customer. The service system is often the service organization. However, the service system can be expanded to include suppliers to whom part of the service delivery process has been outsourced and who therefore can affect the customer’s...

    Airline, Business process outsourcing, Customer 1250  Words | 4  Pages

  • Food Delivery

    a basic necessity. The industry which deals with preparing food items/products refers to the food service industry. The food service industry is and will always remain in high demand because of its genre. These industries include restaurants, fast foods, school and hospital cafeterias, catering operations, food carts and food trucks etc. Restaurants and fast foods mainly contribute to the food service industry.1 Fast food generally refers to the type of restaurants that sell quick, inexpensive take-out...

    Catering, Fast food, Food 1456  Words | 5  Pages

  • explain how the principle of support are applied to ensure that service users are care for in this care home

    The service users come from diverse ethnic and religious background and have varied physical and medical needs. (You may choose the category of service users you work with). Assuming you are a care worker working in this Care Home providing care services to the service users: 1.1 Explain how principles of support are applied to ensure that service users are cared for in this Care Home. 1.2 Outlines the procedures that are adopted in this care home for protecting your clients and your colleagues...

    Care of residents, Evaluation, Formative assessment 1084  Words | 4  Pages

  • Managing Quality in Partnership Working with Service Users

    1 Understand differing perspectives of quality and partnership working in relation to health and social care services Partnership: empowerment; independence; autonomy; power; informed choice; staff and organisation groups eg statutory, voluntary, private, independent, charitable; service users Quality: audit; quality control; role of agencies eg Care Quality Commission, NICE; role of staff and users; quality perspectives eg Servqual-Zeithaml, Parasuraman and Berry; technical quality; functional...

    Differentiated services, Integrated services, Management 1215  Words | 6  Pages

  • Delivery of Human Service Program

    Delivery of Human Services Program Jakiya Burse BSHS 471 Deborah Machold October 28, 2012 Delivery of Human Services Program Many people rely on human service programs. This paper will discuss the delivery of human service program for men, women, and teenagers. There are various men, women, and teenagers that need help with reproductive health care education. Planned Parenthood provides sex education to men, women...

    Birth control, Health, Health care 600  Words | 3  Pages

  • Role of Policy in Regulating Health Systems in Developing Countries

    people, and actors whose primary intent is to promote, restore and maintain health. These include efforts of influencing determinants of health as well as more directly improving health services. The health system goes far beyond the confines of public health facilities. A good health system comprises of good health services, a well performing health work force, a well functioning health information system, equitable access to medical products vaccines and technologies, a good health financing system and...

    Government, Health, Health care 1326  Words | 4  Pages

  • Explain the boundaries between the teaching role and other lifelong learning professional roles.

    Explain the boundaries between the teaching role and other lifelong learning professional roles. Summarise your own responsibilities in relation to other lifelong learning professionals Within the 2003 workload agreement (Woodward and Peart, 2013) its explains the levels of work a teacher could reasonably expect but also defines the roles which would provide a framework of support to the teachers role. Though this applies to secondary education the principles can inform teacher roles in the lifelong...

    Adult education, Assessment, Education 1027  Words | 3  Pages

  • Mis : Information and Services Does the Web Site Provide for Individuals, Small Businesses and Large Businesses

    What kind of information and services does the Web site provide for individuals, small businesses and large businesses? List these services and write several paragraphs describing one of them, such as UPS Trade Direct or Automated Shipment Processing. Explain how your business would benefit from the service. INTRODUCTION More and more people are looking to the web for the products and services they need. Consumers want to be able to access products and services online and businesses have to...

    Border, Cargo, Commercial item transport and distribution 1460  Words | 6  Pages

  • Risk Management and Service Users

    PRINCIPLES FOR IMPLEMENTING DUTY OF CARE IN HEALTH, SOCIAL CARE OR CHILDREN`S AND YOUNG PEOPLE`S SETTINGS UNIT: SHC34 EXPLAIN WHAT IT MEANS TO HAVE A DUTY OF CARE IN YOUR OWN WORK ROLE I and my employers have a “Duty of Care” when delivering services to the individuals in our care. We must follow the General Social Care Council’s (GSCC) Codes of Practice, our organisational policies and procedures and also Legislations and Acts, all of which set out the standards I am to follow. The GSCC regulates...

    Employment, Law, Medical malpractice 1417  Words | 5  Pages

  • Customer service Chapter 1 and 2

    Chapter 1 Review Questions. 1. Service is the manner in which you and other employees treat your customers and each other as you deliver your company’s deliverables. 2. In the past when many people worked on the farms, small artisan and business owner provide customer service to their neighbors. Many small towns and villages had their own blacksmith, general stores, barbershop, and similar service oriented establishments owned and operated by people living in the town. For people living in more...

    Customer, Customer service, Non-profit organization 1813  Words | 7  Pages

  • Explain How Own Role Fits Within the Delivery of the Service Provider

    centre via its External Quality Assurance Process. Centres may not wish to use all the Tasks in the booklet as they are, and may wish to use other methods of assessment such as oral presentations etc. That is acceptable, but evidence must be provided of an individual learners achievement of all Assessment criteria, be clearly signposted and made available for external quality assurance upon request. For a presentation this could include, research notes used to prepare, visual material and notes...

    Ageism, Disability, Disability Discrimination Act 1995 5520  Words | 20  Pages

  • P3 how to be a boss

    P1: Describe how marketing techniques are used to market products in two organisations. P2: Describe the limitations and constraints of marketing. P3: Describe how a selected organisation uses marketing research to contribute to the development of its marketing plans. P4: Use marketing research for marketing planning. P5: Explain how and why groups of customers are targeted for selected products. P6: Develop a coherent marketing mix for a new product or service. Merit M1: Compare...

    Management, Market research, Marketing 1418  Words | 5  Pages

  • Employment and Public Concern

    within your service. You need to update your staff handbook to reflect current employment law. 1)Identify three different sources of information you could use to enable you to do this. Once you have identified a reliable source of information: a) List three aspects of employment covered by law. b) List three main features of current employment legislation. 2) Briefly outline why employment law exists. Task B 1) Describe the terms and conditions of your employment as set out in your contract...

    Employment, Employment contract, Law 446  Words | 3  Pages

  • At Your Service

    “At Your Service” PM598 – October 2012 Johnny Sanders You are Chris and Pat Smith, entrepreneurs with five years of experience investing in small businesses. Eighteen months ago you decided to invest in a catering venture with two chefs, J. P. Martin and L. L. Miller, who have culinary science degrees and five years of work experience, which includes winning a prestigious prize in a gourmet food competition. Following some extended discussions, the four of you decided to set up a...

    Commerce, Costs, Lease 1608  Words | 4  Pages

  • Your Work Role

    My Work Role at Vine Williamson & Hall Dental Practice Jessica Bunting Bi. My contract of employment firstly states my full name and home address. It covers job location, my normal place of work in the building will be in the dentist surgery. It then goes on to state the date of commencement, this is the date I started working for the company even if in a different role. My contact will also tell me a probationary period; this confirms the length of time I will be on probation. Job title...

    Data Protection Act 1998, Dental implant, Dental surgery 1593  Words | 6  Pages

  • Explain How to Support Effective Communication Within Own Job Role

    Unit | Learning outcome(s) | Assessment criteria | Questions | 501 | 1 | 1.2 | Explain how to support effective communication within own job role | AnswersWithin my job role as a Social Work Assistant for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals. I use several different forms of...

    Communication, Graphic communication, International Federation of Social Workers 2586  Words | 7  Pages

  • how procurement can be used as a development tool in enhancing service delivery.

     Joel Kiggwe (MPA) Uganda Management Institute,2013 Discuss how procurement can be used as a development tool in enhancing service delivery. According to (Basheka, 2009) good governance involves a public sector that is responsive to citizenry and reasonably efficient in delivery of public services and he adds that a well-functioning public sector also involves transparency and predictability of its decision-making processes and oversight mechanisms to guard against arbitrariness and to ensure...

    Expediting, Goods, Government 1204  Words | 5  Pages

  • With reference to your own ( or other identified) HR role, outline how an HR Practitioner should ensure the services they provide are timely and effective. You should enclude:

     With reference to your own ( or other identified) HR role, outline how an HR Practitioner should ensure the services they provide are timely and effective. You should enclude: INTRO With reference to the HR Practitioners role within my company i will show how we meet the customers needs in a timely and effective manner. Prensently i work for Leicestershire Police and my role as a HR Clerk mainly entails the recruitment side of things. Which also entails job fairs, seminars and marketing fairs...

    Communication, Customer, Employment 774  Words | 3  Pages

  • Task B

    Task B Bi) Describe the term and conditions of your employment as set out in your contract of employment or employment agreement. Bii) Describe the information which needs to be shown on your pay slip/statement. - Your name - Employer name - N/I number - Job title - Date - Payment, enhancements and deductions. - Contracted hrs per week Biii) Indentify two changes to personal information which you must report to your employer. - Change of phone number - Change of address Biv)...

    Appeal, Best practice, Care Quality Commission 659  Words | 3  Pages

  • Customer Service

    Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a USB drive • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment...

    Customer, Customer service, Employment 1130  Words | 7  Pages

  • The need for humans in the delivery of services in the evolving hospitality industry

    SHEET 1 Assignment title: The need for humans in the delivery of services in the evolving hospitality industry Hand-out date: 9th April 2014 Hand-in date: 30th April 2014 Place: Moodle and Reception. Grade %: 50% Assignment overview: To write an academic and speech report, encouraging student creativity. Overall aim: The student is to consider how he/she would imagine the evolving role of humans in the service delivery process in the hospitality industry based on historical...

    Futurology, Idea, Problem solving 1289  Words | 4  Pages

  • Three Currents Affairs Affecting Public Services

    2012/2013 | |Unit – Unit 3 Citizenship and Diversity |Tutor – Ali Calthorpe | |Assignment Title – The media, current affairs and support within the public services | |Handout date – w/c 20/05/2013 |Submission date – w/c 03/06/2013 | |Outcomes Covered ...

    7 July 2005 London bombings, Law, Mass media 1497  Words | 7  Pages

  • Courier over Postal Service

    QUESTION EXPLAIN THE ADVANTAGES OF COURIER SERVICES OVER PUBLIC POSTAL SERVICES “A courier service is an organization which offers special deliveries of packages, money, documents or information. Courier services usually boast faster delivery times than any alternative method of transporting documents, and many services in the modern world rely on them. The idea of couriers and a courier service has been around almost as long as civilization, with rulers in antiquity using couriers as a...

    Courier, FedEx, Mail 1924  Words | 5  Pages

  • Mr Melvin Nvq3

    appointed supervisor/manager within your service. You need to update your staff handbook to reflect current employment law. Identify three different sources of information you could use to enable you to do this. Once you have identified a reliable source of information: Aii a) List three aspects of employment covered by law. b) List three main features of current employment legislation. Aiii Briefly outline why employment law exists. Task B Your work role For this task you will need the...

    Contract, Employment, Employment contract 547  Words | 3  Pages

  • Report on How Customer Service Affects Business Profits

    improving customer service is an excellent way of improving takings. My report has to include the following: . The role of a supervisor in delivering customer service, . The impact of excellent customer service on how your team works and the positive benefits to the hotel, team and customers on delivering customer service, . How delivering excellent service can support up-selling and add on-selling, . How we are to monitor service delivery. Research Customer service. What does it mean...

    Business terms, Consultative selling, Customer 1443  Words | 5  Pages

  • Err Asignment

    Understand employment responsibilities and rights in health, social care or children’s and young people’s settings Ai Imagine you are a newly appointed supervisor/manager within your service. You need to update your staff handbook to reflect current employment law. Identify three different sources of information you could use to enable you to do this. • Employment Law • Equal and diversity act 2010 • Human rights act Once you have identified a reliable source...

    Disability Discrimination Act 1995, Discrimination, Employment 557  Words | 3  Pages

  • Err task b

    Task A Ai Imagine you are a newly appointed supervisor/manager within your service. You need to update your staff handbook to reflect current employment law. Identify three different sources of information you could use to enable you to do this. CQC - Care Quality Commission Health & Safety at Work Act 1974 Discrimination & Equality Act 2010 Aii a) List three aspects of employment covered by law Minimum Wage Health & Safety Training b) List three main features of current employment...

    Employment, Employment contract, Law 1664  Words | 6  Pages

  • Employment and National Insurance Number

    Assignment 1: 1. Describe the terms and conditions of your employment as set out in your contract of employment or employment agreement. 2. Describe the information which needs to be shown on your pay slip/statement Pay slips need to include the name of the company you work for, your name and Tax code, your national insurance number, the payment date, the deductions and adjustments made, your gross pay and your net pay and a summary of pay from year to date including national...

    Employment, National Insurance, National Vocational Qualification 596  Words | 3  Pages

  • Roles and Values of Nursing

    Roles and Values of Nursing Western Governors University Roles and Values of Nursing This paper is a comparison of the views of a BSN staff nurse and a BSN clinical administrator on various aspects of nursing roles and how they contribute to my professional development. Both of the nurses that I interviewed had obtained a BSN and worked in a hospital owned orthopedic and spine medical group. There were commonalities in several of their answers related to patient care but differences...

    Florence Nightingale, Medical ethics, Medicine 1703  Words | 5  Pages

  • Public Sector and Customer Service

    and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms | Cleaning company offering cleaning services. This company for...

    Customer, Customer service, Employment 1703  Words | 7  Pages

  • A Nurses Role in Relation to Promoting Clients Oral Health

    A Nurses role in relation to promoting clients oral health This essay will describe the nurse’s role in relation to promoting the adult clients oral health. As a nurse will have to promote or provide oral care for a client, it is essential for the nurse to have an understanding of the physiology and anatomy of the mouth. This essay begins by briefly describing the basic structure, functions of the mouth, and then describes the nurse’s role in promoting oral hygiene to the non-dependant patient...

    Health, Health care, Illness 1565  Words | 4  Pages

  • Nursing and Health Care Delivery

    Master's Prepared Nursing Roles RSMT Task 1 Form 1. According to (“Roles & Responsibilities”, 2008) Master’s prepared nurse’s role as a researcher includes collaborating and coordinating with others to identify significant researchable problems. In doing so the nurse must be involved in scientific investigation and must be a consumer of research findings. As a nurse researcher you must be conscious of the research process, how it would improve health care by utilizing evidence based practice...

    Health, Health care, Health care provider 1639  Words | 5  Pages

  • Customer Service Level 2

    Assessment You should use this file to complete your Assessment. · The first thing you need to do is save a copy of this document, either onto your computer or a USB drive · Then work through your Assessment, remembering to save your work regularly · When you’ve finished, print out a copy to keep for reference · Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment...

    All rights reserved, Customer, Customer service 1009  Words | 5  Pages

  • Services Marketing Essay

    Assignment M.Sc. Services Marketing Spring Term 2015 Key factors that influence customers’ initial Self-Service Technology (SST) trial decision Name: Martin Bartel Submitted to: Prof. Dr. Tomas Falk Submission Date: April 25th, 2015 Word count: 800 Services Marketing 2 Technologies have changed the way people around the globe live, work and communicate. The progress, pace and accessibility of technological developments shaped the way companies offer their services to customers and how these services...

    Customer, Customer service, Dimension 985  Words | 4  Pages

  • Assignment 301 Understanding Roles

    Understanding roles, responsibilities and relationships in education and training Gavin Hayden Word count:1,632 Task A Information leaflet: You have been asked to produce a leaflet that mentors within your organisation can use when supporting new members of staff. The leaflet needs to outline some of your organisation’s procedures and be a useful reference point. In this document you will: A) explain the teaching training role and responsibilities in education and training (ref.1.1) Roles and responsibilities...

    Act of Parliament, Data Protection Act 1998, Law 1634  Words | 4  Pages

  • Self service

    Self service Self service is the practice of serving oneself, usually when purchasing items. Common examples. Automatic Teller Machines (ATMs) in the banking world have also revolutionized how people withdraw and deposit funds; most stores in India , where the customer uses a shopping cart in the store, placing the items they want to buy into the cart and then proceeding to the checkout counter/aisles; or at buffet-style restaurants, where the customer serves their own plate of food from a large...

    Retailing, Self service, Self service software 1457  Words | 6  Pages

  • Work Role as a Support Worker

    Task B Your work role Bi. The date of commencement of employment, probationary period of six month, pay rate Holiday pay and entitlement Disciplinary rules and procedures Bii. The information which needs to be shown on my payslip are Name and address National insurance number Tax code Total tax paid Net pay Biii. Two changes that's needs to be reported to your employer are change of name and...

    Accident, Bill Clinton, Care Quality Commission 503  Words | 2  Pages

  • Standard 1 Understand Your Role

    Standard 1 Understand Your Role Question 1 Understand your own role The element/s below are the main themes incorporated in my job description and role [ ] Assisting individuals in developing their skills, facilitating access and enrolment in further education/community education, college course and assisting individual to maintain and develop a range of relationships within the community including friends, neighbours and other social contact. [ ] Pursuing the individual’s desire for paid or unpaid...

    Care Quality Commission, Employment, Human rights 1598  Words | 5  Pages

  • Explain What Is Means to Have a Duty of Care in Own Work Role

    Unit SHC 34 Principles for implementing duty of care in health, social care or children’s and young people’s settings 1.1 Explain what is means to have a duty of care in own work role | As a childminder I have a duty of care to keep all my minded children safe, healthy and comfortable while making sure their rights are guarded. I have a duty of care to keep children from harm whether physical or psychological. I carry out risk assessments in my home and when out and about to avoid potential...

    Cause of action, Childhood, Complaint 1564  Words | 4  Pages

  • Customer Service

    Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………...

    Customer, Customer service, Good 1562  Words | 5  Pages

  • Applying Service Delivery Models

    U01d1 - Applying Service Delivery Models – Pat Finch * Select two contemporary problems of interest to you. Two contemporary social problems of interest are transitional housing needs for homeless mothers and domestic violence in the African American community. Fischer (2000) wrote homeless families face the economic and personal challenges of sparse employment opportunities, child care and nutrition needs, compounded by the loss of adequate housing. Those with the greatest risk of being unemployed...

    Abuse, African American, Black people 831  Words | 3  Pages

  • Services Marketing

    Conventions Centre and City Hall opening this year. In terms of service classification, the client is provided with tangible products such as the room or food, as well as intangible service offerings such as the event or the experience in itself. If we look at this service from other classification framework perspectives, we can deduce that this is a very high contact, highly customisable offering, where one person may pay/hire the service itself, but the recipients will usually be large groups of people...

    Better, Management, Marketing 1212  Words | 5  Pages

  • Role of Marketing in Morrison’s and How It Helps Contribute to Business Objectives

    visit a Morrison’s store to help with your research. Your research has been divided into different sections (tasks) to help you structure your work. The findings from tasks 1 and 2 can be presented in one report. Task 3 should be presented separately as a marketing plan with appropriate headings. Task 1 Carry our appropriate research and produce the first section of your report explaining the role of marketing in Morrison’s and how it helps contribute to business objectives. Before you...

    Business, Market segmentation, Marketing 719  Words | 4  Pages

  • your work role

    Task B Your work role Bi - Firstly my employer expects me to attend all training, supervisions and meetings, and also to follow the policies and procedures that the home has set up. Some standard procedures set in place include ‘whistle blowing’. Staff with serious concerns about any aspect of the organisation or the work force will be supported in sharing those concerns and will be protected from reprisal or victimisation. The incident should be discussed in the first incidence with the manager...

    Health, Health care, National Insurance 787  Words | 3  Pages

  • Task B

    Task B – Your work role Bi – Describe the terms and conditions of your employment as set out in your contract of employment or employment agreement The terms and conditions of my employment in my contract are My job role as a care assistant, start date of working, end date of apprenticeship, wage, agreed hours which is 32.5 hours and shifts of working which is 7:30-14:00 or 14:00-20:30, managers name, place of work, how many hours of annual holiday I receive(182 hours), how long the holiday year...

    Employment, International Federation of Social Workers, Social work 1555  Words | 3  Pages

  • The New Roles of the Human Resources Professional

    The New Roles of the Human Resources Professional By Susan M. Heathfield, About.com Guide See More About: • human resources new roles • strategic partnering • employee advocacy • championing change [pic][pic]Some industry commentators call the Human Resources function the last bastion of bureaucracy. Traditionally, the role of the Human Resource professional in many organizations has been to serve as the systematizing, policing arm of executive management. In this role, the HR...

    Human resource management, Human resources, Management 704  Words | 3  Pages

  • Role of the Health Care Worker

    The role of the health and social care worker HSC025 ALL OUTCOMES IN RED ARE OBSERVATIONS TO BE CARRIED OUT BY YOUR ASSESSOR. THE INFORMATION GIVEN INDICATES THE TYPES OF THINGS YOUR ASSESSOR WILL BE LOOKING FOR Understand working relationships in health and social care OUTCOME 1 1. Explain how a working relationship is different from a personal relationship A working relationship is where you are placed with other people and work as part of a team where each individual is working...

    Conflict, Employment, Interpersonal relationship 1300  Words | 5  Pages

  • Evaluation of Service Quality in Internet Banking

    Evaluation of Service Quality in Internet Banking 1. Introduction: 1.1 Background 1.1.1 Banks have conventionally been in the vanguard of harnessing technology to develop their products, services and competence. They have, over a long time, been using electronic and telecommunication networks for delivering a extensive variety of value added products and services. The delivery channels include direct dial – up connections, private networks, public networks etc and the devices include telephone...

    Bank, Central bank, Financial services 1941  Words | 6  Pages

  • Service Recovery

    Service Recovery Definition of Service Recovery  Service Recovery means that a service breakdown has occurred and the problem has been corrected to the customers satisfaction  Goal: Help retain customer’s as loyal Service Recovery  Customers do not expect you to be perfect. They do expect you to fix things when they go wrong. Creating A Service Recovery Environment    Be A Role Model Ask Staff For Suggestions Solicit Customer Feedback    Reward Good Customer Service Behavior...

    Business models, Customer, Customer service 613  Words | 7  Pages

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