The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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CAPACITY AND DEMAND Capacity management is the activity of coping with mismatches between supply and demand. Capacity is the ability an operation or process has to supply demand. Usually this means how many products or services it can produce over a period of time. It’s something that is a basic responsibility of operations managers in any kind of organization. Therefore‚ one of the first things that any manager must ask themselves is‚ what is the operation’s‚ or process’s‚ current capacity
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universe‚ some have been given an answer‚ but others still lie still waiting for one. One mystery was "How was earth formed?" for ages the explanation of earths creation was obscure. There are hundreds of stories depicting he creation of this world we inhabit‚ but there was never something finite . From tales and myths to logic and science it is clear different cultures and people have varying views on how the universe was sculpted. The Norse and Greek were one of the many cultures to create epic stories
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French Fries and how they are made The core reading is Eric Schlosser’s “Fast Food Nation: Why the Fries Taste Good”. Eric Schlosser was born in Manhattan‚ New York‚ he spent his childhood there and in Los Angeles‚ CA. Schlosser studied American History at Princeton University and earned a graduate degree in British Imperial History from Oxford. Schlosser is known for his bestselling book‚ “Fast Food Nation”. Schlosser helped make his book into a film directed by Richard Linklater. I find this
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Management is the most critical factor that determines effectiveness and efficiency in all types of libraries. Discuss INTRODUCTION Economic threat to the libraries by escalation of books and journals‚ fewer resources‚ constant growth changes in technology and user high expectation have shown that management is the critical factor that determines efficiency and effectiveness of all types of libraries. Thus managers are expected to play different functions in order to be effective and efficient.
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The automotive industry is a highly competitive market where brand loyalty is only as strong as the latest gizmo and horsepower upgrade. The automotive assembly process‚ perfected by Henry Ford‚ was based on the simple principle that "customers can order a Model T in any color they wanted as long as it was black." After the 1920 ’s the market witnessed new entrants with unheard of automobile features that ended Ford ’s golden age. New automakers such as Buick‚ Chrysler‚ and Oldsmobile offered
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The Office in Today’s World of Business Definition The term office is used in a variety of ways. An office is a place in which the affairs of a business‚ professional person‚ or organization are carried out. The office is a place of work for many categories of workers. Accountants‚ marketing managers‚ systems analysts‚ human resource directors‚ as well as secretaries‚ records clerks‚ administrative assistants‚ and many others work in offices. Although each of these employees has varying responsibilities
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What is Library Automation? Library automation can be defined simply as the use of computer and networking technologies in the library. Areas of Library Automation: Automation of library functions Use of electronic resources within the library (e.g. CD-ROMs) Accessing remote electronic resources (e.g. the Internet) Office automation (e.g. word-processing‚ spreadsheets‚ databases‚ etc.) Patron services (e.g. computer laboratory‚ multimedia center) Objectives of Library Automation:
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must be followed‚ and details of submission procedures and penalty fees can be obtained from Academic Administration or the general student handbook. 2 All coursework must be submitted to the Academic Admin Office and a receipt must be obtained. Under no circumstances can other College staff accept them. Please check the Academic Admin Office opening hours. 3 Late coursework will be accepted by Academic Admin Office and marked according to the guidelines given in your Student Handbook for
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COFIELD’S CLEANING SERVICE SONJI MORTON COFIELD‚ PROPRIETOR September 30‚ 2011 COFIELD CLEANING SERVICE BUSINESS PLAN SUMMARY Cofield Cleaning Service is a start-up business that provides cleaning services for residential homes. Primary services include floor‚ window‚ and bathroom care. The business is seeking $5‚900 for equipment‚ supplies‚ and advertising. The name and address of the business is: Cofield’s Cleaning Service 600 Hunterdale Road Franklin‚ VA 23851 Phone: 757-304-9401
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