EXCEL LOGISTIC SERVICE Excel Logistics Services is a company that is in charge of 7 companies’ distribution and storage of goods. Specifically the company is Sprinflied Warehousing and Distribution Center which has many problems and errors in their processes‚ which is generating customer dissatisfaction. The major problem of this company lies in the bad offices‚ whether of quantities or wrong merchandise. This company has several flaws and yet‚ promising guests a quality of service that it was
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rP os t KEL019 SUNIL CHOPRA Excel Logistics Services Background op yo “The quality of our performance has improved significantly‚ but stores continue to complain about our deliveries‚” said John Margolis‚ general manager of the Springfield Warehousing and Distribution Center (WDC) run by Excel Logistics Services. Margolis looked at the customer satisfaction survey for the fourth quarter of the previous year. “At this point‚ it is becoming increasingly difficult for us to make
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INTERNATIONAL BUSINESS CASE STUDY NO. 2 GROUP MEMBERS: WAN MUHAMMAD ‘ATIFF WAN AHMAD RAFIDI 1017661 ASHRAFF BIN RUSLAN 1012097 MUHAMAD IZZAT BIN ZAINUDDIN 0922943 INTRODUCTION The supply – chain and logistics industry includes companies that move raw materials‚ finished goods‚ packages‚ and documents across the globe. It is one of the main phases in value chain concept in international business. The massive increase in the international trade
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一、True/False Questions 1、Logistics clearly contributes to time and form utility. 2、The purpose of logistics is to maximize customer service. 3、Two of the five primary activities in the value chain are inbound logistics and outbound logistics. 4、The Internet has done little to improve logistical effectiveness and efficiency. 5、Logistics offers many companies an important route for creating marketing superiority. 6、It is better for a logistics manager to be a generalist rather than a specialist
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Acrylamide: What is acrylamide? Acrylamide is a chemical used mainly in certain industrial processes‚ such as in producing paper‚ dyes‚ and plastics‚ and in treating drinking water and wastewater. It is found in small amounts in some consumer products‚ such as caulk‚ food packaging‚ and some adhesives. Acrylamide is also found in cigarette smoke. Acrylamide can also form in some starchy foods during high-temperature cooking processes‚ such as frying‚ roasting‚ and baking. Acrylamide forms from
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CASE A3 Atlas Tire and Rubber Company1 Executive Summary Faced with financial and competitive challenges in 200X‚ Atlas Tire and Rubber Company’s new CEO developed a strategic plan that included an initiative to build industry leading supply chain management capabilities. As the organization strives to establish a “superior supply chain” in the U.S. tire division‚ numerous internal changes have been made. Over the last three years‚ the organization has built a hierarchy of collaborative teams to
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Stanley received multiple calls from customers complaining about late shipments for both truck and rail delays. Transportation delays were measured in days‚ not hours. Railcar delivery windows increased from two to seven days‚ and overall truckload service levels fell to less than 85 percent on time. Due to rise in price of the transportation cost for MAP the cost of goods sold rose from 11 to 19 percent. The transportation problems led to a demand by MAP’s largest domestic customer. Stanley tells
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There third party logistics service providers(3PLs) are experts in the management and flow of freight‚allowing customers to focus their resources on other activities.Some of these larger organizations provide a one-stop shopping solution where customers can purchase all their transportation service needs‚regardless of mode or geographic requirements. Types of 3PL providers While many 3PLs promote themselves as integrated service providers with a comprehensive range of logistics activity.Hence‚the
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terms of Customer service there are certain companies that are excelling and are able to provide service that gains them a greater measure of customer satisfaction. Good customer service is an integral part of any business or organization. The process of managing stock‚ warehouse inventory‚ and freight transportation is at the heart of logistics. Logistics is the management and coordination of moving inventory from its origination to its ultimate destination. The goal of a logistics team is to find
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Getting Started in Excel Many of the editing tools that you use in Excel are similar to Word and PowerPoint You will need to become familiar with a few new things for Excel: Rows‚ Columns‚ Various Formulas‚ and Charts just to name a few When you see a reference such as A7‚ A is the column and 7 is the row‚ this will give you the particular cell that is being referenced. You will learn that you can click or enter in information when it comes to cells and formulas. Everyone will have their own
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