MANAGERIAL COMMUNICATION FIRST MODULE LECTURE NOTES Faculty name: SHINOS P.M SYLLABUS Principles of communication – Types of communication – Methods and media of communication – Process of communication – Barriers to communication – Strategies for improving communication effectiveness. REFERENCES: Business communication by M.K .Sehgal and Vandana Khetarpal Business communication by R.K.Madhukar Business and administrative communication by Kitty.O.Locker and Donna S Kienzler INTRODUCTION
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methods of communication which I use are written and verbal communication. As each individual or group I communicate with have different methods of communication I have to use differnt skills when communicating. For intance when communicating with service users I have to simplify my language‚ using words and phrases that are easily understood‚ avoid jargon and employ the uses of gesture and signs (Makaton) to reinfororce the spoken word. As Body language forms a large part of communication‚ when communicating
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Appendix B Audience-Focused Communication Matrix Use the matrix to complete the information. Write 3-4 sentences for each item. • What are some audience characteristics you need to consider? • What communication channels would be appropriate and why? • What would you do to ensure your message is effective? • What are some considerations you must keep in mind given the diversity of the audience? |Audience-Focused Communication
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transition to a five star hotel without firing most of the six-hundred employees or spending a large amount on re-training the existing ones. Discussion 1. Could the management of the HI team have been more culturally sensitive and was its strategy correct to achieve its goals? 2. How could HI have better prepared for the takeover? 3. Could Tian Wen‚ the former Chinese general manager‚ have been used in a more advantageous way? In this case‚ the main focus is collision of the two different
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Checklist for Evaluating Internal Controls There are five components to internal controls. A comprehensive checklist should adequately define these components and ensure that each component has been adequately met. According to Louwers‚ Ramsay‚ Sinason‚ and Strawser (2007) the five components to internal controls include: 1. Control environment – Involves the tone of the organization and includes “the integrity‚ ethical values‚ and competence of the company’s people” (Louwers‚ Ramsay‚ Sinason
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CheckPoint: Court System Structure I The state court system and the federal court system have similar codes of conduct‚ but they do have their differences. The state court system hears way more cases than the federal courts‚ and get more personally involved due to the issues being right in their own backyard. The state of California has 58 superior courts (trial courts) which reside in each of the 58 counties. It is here where any‚ and all‚ issues pertaining to civil and criminal cases‚ as well
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Checkpoint - CSS Description Types . Cascading styles sheets are a language used most commonly to separate the document content of an HTML or XHTML file from the presentation. This allows you to separate such things as the layout‚ colors‚ fonts and more from the main HTML file or change the attributes within the file. There are three types of styles when it comes to CSS. The first of the three styles would be inline styles. Next would be embedded styles and last would be external
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Financial Forecasting CheckPoint FIN/200 Axia College of University of Phoenix Write a 200- to 300-word explanation of the reasons the following types of companies would need a financial forecast: brand new company‚ family-owned company‚ and a long-standing corporation. The reason type of companies such as brand new companies‚ family-owned companies‚ and long-standing companies would need a financial forecast is to develop projected financial statements; a series of pro forma. The information
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Differences between interest groups I once had a Supervisor called Gregory under me who constantly received direct instruction in a negative way from a Key Account Manager in our Corporate accounts department named Moses. The manner in which communication was initiated caused the conflict - Differences between interested groups. Differences between levels of individuals I have two Technical advisors currently named Faizel and Gaaratwe. Faizel recently started he claims that there is somehow more
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Communication (from Latin "communis"‚ meaning to share) is the activity of conveying information through the exchange of thoughts‚ messages‚ or information‚ as by speech‚ visuals‚ signals‚ writing‚ or behavior. It is the meaningful exchange of information between two or a group of person. One definition of communication is “any act by which one person gives to or receives from another person information about that person’s needs‚ desires‚ perceptions‚ knowledge‚ or affective states. Communication
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