ASSIGNMENT OF BUSINESS TO BUSINESS “MICROSOFT CORPORATION – THE DESIGN OF MICROSOFT SUPPORT NETWORK 1.0” BY KUNAL CHAKRABARTI‚ EPGP-03-042 SABYASACHI MAHAPATRA‚ EPGP-03-072 SOURAV MISHRA‚ EPGP-03-237 BACKGROUND: Microsoft Product Support Services (PSS) is the group who answers the phone when you call technical support for help. When you call PSS‚ the tech support representative will ask you how you’re going to pay for the call. Rates vary depending on whether you
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and motivated employees play a crucial role in overall growth and success of the organization. Retention of key employees is critical to the long term health and success of any organization. Focusing on employee retention techniques can positively impact the organization as it increases employee productivity‚ performance‚ quality of work‚ profits‚ and reduce turnover and absenteeism. Employee retention is a process in which the employees are encouraged to remain with the organization for the maximum
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Identified Undertaking the Challenges of Employee Retention in an Organisation TABLE OF CONTENTS 1. EXECUTIVE SUMMARY 5 2. INTRODUCTION 6 3. KEY FINDINGS AND ANALYSIS 7 4. CONCEPTUAL FRAMEWORK 8 5. RECOMMENDATIONS 9 6. BENEFITS TO BE DERIVED 12 7. CONCLUSION 13 8. REFERENCES 14 9. APPENDICES 16 Appendix 1 - Company’s Organisational Structure 16 Appendix 2 - Company’s Benchmark Score 17 Appendix 3 - Company’s Areas for Improvement 18 Appendix 4 - Employee Benchmark Survey Results - Category
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operating errors and loss of client satisfactory. Wally should notice that if turnover rate still increasing‚ this is threat to Wally’s company and it will fail to expand his strategies even will facing bankrupt in the future. Some argue that sometimes the employee turnover is good for weed out the lower level talent‚ but generally employee turnover is associated with cost (Anonymous 2008). Studies have shown that turnover rates can carry a price tag across the United States of $25 billion annually‚ with
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Introduction 1.1 INTRODUCTION In these changing times both the employee & employer are under tremendous pressure to perform. There is fierce competition not only in the industry but also across categories. This new liberalized cutting edge technology driven environment has made employee retention mind-boggling. The fast pacing change across the globe has made the new employee & employer relationship irreversible. However all corporations not only in IT sector but also traditional manufacturing sector
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SELECTED RESEARCH PROBLEM 4.1 Statement of research problem: EMPLOYEE TURNOVER AND RETENTION IN LAW FIRMS. 4.2 Statement of research objectives: • What are employee turnover and retention? • Measuring turnover and retention • Why do people leave organisations? • Improving employee retention 4.3 Research design and methodology: • What are employee turnover and retention? Employee turnover Employee turnover refers to the proportion of employees who leave an organisation
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Employee Motivation Presented To; GROUP OF EAGLES NASIR KHAN AAMIR RAZA SADIA GULL MADEEHA ZUBAIR AAMIR SAIF-ULLAH M.B.A (Regular) Sec Pr. Kashif Ammar University of Sargodha A 1 University of Sargodha Definition of Motivation According to Edwin B Flippo‚ ―Motivation is the process of attempting to influence others to do their work through the possibility of gain or reward. The definition of motivation is to give reason‚ incentive‚ enthusiasm‚ or interest that causes a specific
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Identifying Importance of Retention The key strategy is to select from the new hires those with the best qualifications and also highly exemplify what is to be modeled as a representative of the business by whom they are employed. During the hiring process the employee is thoroughly vetted and briefed on what their job specifications will be‚ benefits and what expectations will be after they are hired. Once hired‚ the manager should be sure to identify employee goals‚ needs‚ and expectations.
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VOL 3‚ NO 8 LOSING YOUR BEST TALENT: EMPLOYEE RETENTION THE DILEMMA OF TEXTILE INDUSTRY A CASE OF TEXTILE SECTOR Dr. Nadeem Sohail Principal‚ College of Commerce‚ GC University Faisalabad‚ Pakistan Aysha Muneer Research Scholar‚ Superior University Lahore‚ Pakistan Yasir Tanveer Lecturer‚ College of Commerce‚ GC University Faisalabad‚ Pakistan Hussain Tariq Lecturer‚ College of Commerce‚ GC University Faisalabad‚ Pakistan Abstract Retention of employees is one of the most important
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Employee Motivation A question often asked by first-line supervisors and managers is “How do we motivate our employees?” Effectively motivating employees to achieve a desired outcome is one of the most important functions as a supervisor or manager. There is evidence to show organizations are facing challenges retaining employees due to limited opportunities for advancement and the current competitive labor market. It does not appear things will get any better in the future. The loss of employees
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