excellent customer service. It is an effective strategy for taking full advantage from the engagement between customers with organizations and also offering a competitive edge to survive in this tough market environment. The profitability and sustainability of any businesses are mostly depends on how long the services and products their customers hold. Matter- of-course‚ the banking sector is not an exception to this concept; all of the banks attempt to make a different by using their customer service
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Background and Aims 1.0 Introduction 1 This study explores the impact of relationship marketing on customer loyalty in banking context. In particular‚ it will discuss the significance and influence of the underpinnings of the relationship marketing such as trust‚ commitment‚ conflict handling‚ values and empathy on customers’ loyalty in the banking sector. This chapter contains; (1) Background of The Study‚ (2) Problem Statement‚ (3) Specific Objectives of This Study‚ (4) Research Question
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Hong Kong Protest 1. Introduction ‘International relations’ is often short for IR‚ and it has various definitions by different people. Some people define it as the diplomatic- strategic relations of states and the characteristic focus of international relation is on issues of peace and war‚ cooperation and conflict. While some scholars see it as about cross-border transactions of all economic‚ kinds‚ social and political‚ and international relation is more likely to study the operation of non-state
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The loyalty business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed. A typical example of this type of model is: quality of product or service leads to customer satisfaction‚ which leads to customer loyalty‚ which leads to profitability. Contents [hide] 1 The service quality model 2 Expanded models 3 Data collection
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provide an overview is Hong Kong. Hong Kong is one of the two special administrative regions of the People ’s Republic of China; the other is Macau. Hong Kong is situated on the southeast coast of China at the mouth of the Pearl River facing the South China Sea. Covering an area of 1‚104 square kilometers (425 square miles)‚ the territory is made up of Hong Kong Island‚ the Kowloon Peninsula and the New Territories. At the core is Victoria Harbour‚ which separates Hong Kong Island from Kowloon and
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debated. While some businessman welcome the scheme that likely enhance the economy in Hong Kong‚ normal citizens complain that mainland tourists handicap their daily lives and deteriorate the tension between Hong Kong and mainland. A number of economists advocate the economic strength of The Individual Visit Scheme. Tourism is of utmost importance in Hong Kong since Tourism is one of the four pillar industries in Hong Kong along with financial services‚ trading and logistics‚ and professional services
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Individual Case Analysis-1 Hong Kong Disney Mktg 412 Sales Management In the case entitled Hong Kong Disneyland (Ivey Management Services version‚ 2007) describes the global mega-entertainment corporation’s inability to achieve forecasts in attendance and profit for the facilities first two years of operation (2005-206). Further research has shown that Hong Kong Disneyland (HKD) first year of profit came in 2012 (Nip‚ Kang-Chung
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collected‚ accessed and transferred. It is important to safeguard the usage and collection of personal data as the business and technologies have been changing over time. In Hong Kong‚ Article 30 of the Basic Law states that ‘the freedom and privacy of communication of Hong Kong residents shall be protected by law.’ Furthermore‚ the Hong Kong Personal Data (Privacy) Ordinance (Cap 486) (PDPO) is the essential law that protects the privacy of the individuals regarding to personal data. It was enacted in 1995
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Obesity in Hong Kong Introduction The problem of obesity in Hong Kong is a significant issue that the community as a whole is trying to arouse public awareness to it. According to the statistics provided by a research done by the Hong Kong Department of Health‚ the estimated percentage of overweight and obese of the whole population in Hong Kong are 17.8% and 21.2% respectively(Hong Kong Department of Health 2009). This report will elaborate more on the reasons for obesity and the suggest preventive
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Country Profile Series Hong Kong In-depth PESTLE insights PESTLE Country Analysis Report: Hong Kong © MarketLine. This report is a licensed product and is not to be photocopied REFERENCE CODE: ML00002-039 PUBLICATION DATE: October 2012 WWW.MARKETLINE.COM MARKETLINE. THIS PROFILE IS A LICENSED PRODUCT AND IS NOT TO BE PHOTOCOPIED ML00002-039/Published 10/2012 Page 1 OVERVIEW Catalyst This profile analyzes the political‚ economic‚ social‚ technological‚ legal‚ and environmental
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