ABSTRACT The online auction marketplace eBay.com is a microcosm of e-commerce. Here it consist brief overview of eBay. This document describes how one can use eBay to get the fundamentals of e-commerce‚ using the Rayport and Jaworski 7Cs framework of the online customer interface. The elements the 7Cs framework are commerce‚ context‚ content‚ community‚ customization‚ communication‚ and connection. eBay (ebay.com) is the world’s largest auction site‚ and one of the most profitable e-businesses
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Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure
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Ebay 1. Company * Business model * Ebay History and Business Model * With more than 100 million active users globally (as of Q4 2011)‚ eBay is the world’s largest online marketplace‚ "where practically anyone can buy and sell practically anything" (eBay.com‚ 2012a). Founded in September 1995 by Pierre Omidyar in his San Jose living room (Bjornsson 2001) ‚ eBay connects a diverse and passionate community of individual buyers and sellers‚ as well as small businesses. Their collective impact
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IT FOR A COMPETITIVE ADVANTAGE— CASE OF EBAY Edward T. Chen‚ University of Massachusetts Lowell‚ edward_chen@uml.edu ABSTRACT eBay is a highly visible company that has been immensely successful in their implementation of a business strategy that incorporates their information strategy. It is a shining example of an Internet era company that actually turns a profit‚ and managed to outlast the “dotcom crash”. By remaining flexible and adaptable‚ the ever-changing eBay has developed a technology platform
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GLOBAL MARKETPLACE According to Giddens‚ Globalization is an economic phenomenon which refers to the fact that “we all increasingly live in one world‚ so that individuals‚ groups‚ and nations become more interdependent” (Giddens‚ 457). Among the many economic factors driving globalization‚ the role of transnational corporations is particularly important. Giddens defines transnational corporations as “companies that produce goods or market services in more than one country” (Giddens‚ 461)
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EBAY in Japan Pierre Omidyar‚ a software programmer created Auction Web which later became eBay in 1995. Over the next 11 years it would acquire 24 companies making it a very successful company. In the late 1990’s eBay began to explore opportunities in the international market. It’s website was gaining popularity in Canada‚ the UK‚ and Germany. As its popularity increased it began to set up websites in several European Countries including Korea and Australia. It soon began to venture out
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organization‚ sub-cultures also exist‚ division to division‚ office to office. In this part of this group assignment I will describe the organizational culture of one of the most famous internet companies in the world‚ which is also the largest marketplace in the internet – EBay. Many articles and books have been written in recent years about culture in organizations‚ usually referred to as "Corporate Culture." The dictionary defines culture as "the act of developing intellectual and moral faculties‚ especially
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| 0.07 | - | | - | | 2) Weak global economic conditions. | 0.05 | - | | - | | 3) Competition is intense in communications services and subject to rapid technological change. | 0.05 | - | | - | | 4) Amazon’s strong growth and satisfied customer. | 0.09 | 3 | 0.27 | 4 | 0.36 | 5) Legislation is in effect which requires collection of taxes beginning after December 31‚ 2010. | 0.08 | - | | - | | 6) Financial measures will be negatively impacted by a rise in the value of the U.S. dollar
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Online will allow eBay to enter the Chinese rapidly growing market. In 2007‚ China experienced a technology boom in which more people were using the Internet than ever before. Besides the rocket increase of Internet usage in China‚ E-Commerce is growing as well. With the power and influence of Tom Online‚ eBay has a unique opportunity to grab the market share of a billion people in China. EBay can benefit a lot from the joint venture with Tom online. Tom Online will help eBay reach millions of
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Millions of buyers and sellers have made eBay Inc. the world’s largest and most popular Internet site for individuals and businesses to exchange goods. By 1999 eBay had 5.6 million registered users and listed over 3.1 million items for sale; by 2004 there were an estimated 65 million registered users from 150 countries‚ 971 million items for sale‚ and gross merchandise sales hit $15billion. eBay owns local sites in 19 countries‚ has stakes in another eight foreign nations‚ and provides users with
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