CUSTOMER SATISFACTION REPORT BASED ON THE LATEST NATIONAL PASSENGER SURVEY (SPRING 2011) AUTHOR: ONUR AYAN DATE: 27/10/2011 TO: MANAGERS OF SOUTH WEST TRAINS Summary In this report we have analysed the results of National Passenger Survey. The research gives us vital information about our customers’ opinions on our services. From the analysis it could be seen that the recent priority issues are the lack of employees in direct service areas‚ parking place problems and physical conditions
Premium Customer Customer service Train
Running head: DIRECTED READING-THINKING ACTIVITY Directed reading-thinking activity Sterando Davis University of Phoenix Online MTE 542 Reading Strategies for Secondary Settings Myrna Karp July 7‚ 2010 Directed reading-thinking activity The learning atmosphere created for a Directed Reading-Thinking Activity (DR-TA) is paramount in the instructional practice and strategy’s success. The DR-TA is used to foster critical awareness by moving students through a process that involves prediction
Premium The Chronicles of Narnia The Chronicles of Narnia: The Lion, the Witch and the Wardrobe
supporting evidence below. Contents: -Introduction -Begins with the basic problem that motivates the study (i.e.‚ The proliferation and widespread use of psychological tests that have not been examined for reliability or validity calls to question how many decisions about people are being made from inappropriate test data). This section should contain some of the literature that supports or outlines the general problem. -Then includes the more specific problem of your study (i.e.‚ The
Premium Statistics Psychometrics Statistical hypothesis testing
...................................................................................................... 11 Unit 3: Directed writing ................................................................................................................................................................................................................................ 19 Unit 4: Imaginative writing (narrative/descriptive) .........................................................................................
Premium Language Writing Linguistics
WRITING EFFECTIVE BUSINESS REPORTS Learning Skills Workshop Objectives • Reviewing Learning Skills resources‚ • Reviewing basic business report structure‚ • Essays versus reports‚ • The main sections of a business report‚ • Presenting data: tables‚ figures & appendices. 2 LEARNING SKILLS RESOURCES Help Desk (12pm – 2pm weekdays) Workshops for Undergraduates StudyWISE Questions • What is the difference between an essay and a report? • Why are they different?
Premium Critical thinking Reasoning
Revision Checklist for IGCSE Biology 0610 Guide for Students REVISION CHECKLIST for IGCSE Biology 0610 A guide for students How to use this guide The guide describes what you need to know about your IGSCE Biology examination. It can be used to help you to plan your revision programme for the theory examinations and will explain what the examiners are looking for in the answers you write. It can also be used to help you revise by using the tick boxes in Section 3‚ ‘What you need to know?’‚ to
Premium Food chain Allele Need to know
Power kites have been around for over 30 years‚ and in that time the sport of power kiting has progressed unbelievably‚ from the early forms of two line traction kites to the immense power of a 20 square metre surf power kite. We have watched the sport evolve and with it we have brought into our Power Kite shop and Power Kite School the top manufacturers to give the highest quality and best designed power kites in the world. There is no other sport which gives you such an adrenaline rush. Remember
Premium Kites
w w w e tr .X m eP UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS International General Certificate of Secondary Education e ap .c rs om MARK SCHEME for the May/June 2012 question paper for the guidance of teachers 0580 MATHEMATICS 0580/31 Paper 3 (Core)‚ maximum raw mark 104 This mark scheme is published as an aid to teachers and candidates‚ to indicate the requirements of the examination. It shows the basis on which Examiners were instructed to award marks. It does not indicate the details
Premium General Certificate of Secondary Education
Responses (Standards Booklet) Cambridge IGCSE First Language English 0500 Cambridge Secondary 2 0500 First Language English Standards Booklet STANDARDS BOOKLET IGCSE FIRST LANGUAGE ENGLISH SYLLABUS 0500 CONTENTS Introduction 2 Paper 1 (Reading Passage – Core Tier) Introduction Question Paper Mark Scheme Scripts with Examiner commentary (Candidates A–J) 3 4 7 11 Paper 2 (Reading Passages – Extended Tier) Introduction Question Paper Mark Scheme Scripts with Examiner
Premium Weather
I. Issues in communicating and understanding company policy at the Charlotte‚ NC‚ Phoenix Advertising‚ location. II. Understand company policy issue by comparing and surveying. A. Compared corporate policy with branch policy. 1. Compared branch policies regarding work hours against corporate policy. 2. Questioned branch managers regarding their policies. 3. Questioned branch HR manager about documentation and enforcing of corporate policy. B. Survey employees regarding daily operations and
Premium Employment Human resource management