Golden Arch Hotels‚ as they are known (there are two)‚ are a high stakes experiment in brand leverage. After lobbying by Urs Hammer‚ Head of McDonalds in Switzerland‚ McDonalds has made the brave move to exploit their core competence (no‚ not making hamburgers - delivering absolute product consistency) to develop a holistically branded hospitality offer. Sitting incongruously in a lush green field‚ just minutes from Zurich’s busy international airport‚ the prototype Golden Arch Hotel offers business
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Chapter 1 Project Overview Background of the Study A hotel is an establishment that accommodates people. The hotel can also be a place where tourist can stay for a limited time. We cannot deny that we are now in much more technologically improvement and especially for business‚ shifting from manual process to automation and computerize (Fhatima A.‚ 2012). The cost and quality of hotels are usually indicative of the range and type of services available. Due to the enormous increase in
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Synopsis of the Problem Studied A basic problem in the casino industry is determining which reservations to accept and which to deny. The profitability of a customer has little to do with the hotel room and everything to do with the customer’s gambling behavior. Harrah’s Cherokee Casino and Hotel‚ is very different from the typical industry structure. Casino profits are used to better the lives of the immediate Cherokee community. Funds are used to support healthcare‚ education‚ and standard
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Hotel Management System 1.1 Introduction The aim of every business is to achieve operational excellence and efficiency. The effectiveness of business processes today has been influenced by technology. However‚ as computing technology becomes increasingly vital to conducting business and communicating with associates‚ new and more complex issues must be resolved. Among them is the need to ensure that the benefits derived from using computers are not reduced due to accompanying information management
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distinctive characteristics that the Hard Rock Hotel chain possesses in its business‚ and also the competitive advantages it has over its competitors with its current service management system. Research for this report includes the evaluation of the service package provided by the hotel. Following that‚ recommendations are also given as a basis for the company to make an improvement on its competitive advantage in the current industry. The Hard Rock Hotel (HRH) is considered a core service oriented
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study and its benificiaries. International Amadeus Hotel Platform - Central Reservation System Amadeus Hotel Platform is a centralized hotel management solution that transforms hoteliers’ IT and distribution capabilities. A core component of Amadeus Hotel Platform‚ the Central Reservation System‚ is the central point for distribution of your hotel rooms and services to all desired channels. Built on open-technology architecture‚ Amadeus Hotel Platform – Central Reservation System allows for unlimited
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Keywords: cloud computing‚ Quality of Service‚ hotel industry Abstract. This research focuses on the major issues that weigh upon a hotel company’s decision to implement cloud computing. In this study there was a random selection done for 15 hotels (5 hotels five stars chains‚ 5 franchised hotels 3 and 4 stars and 5 local hotels). The aim of this paper revolves to (I) Study and analyze the major issues have an impact on hotel company’s decision to move to cloud computing. (II) Test the current
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Background: Hilton hotels started out in Cisco‚ TX being a small family owned business in the early 1900’s. By 1946 Hilton Hotels Corp became public and 8 years later acquired Promus Corp with the intention of continuing to diversify and cater to all customers whether upper class‚ middle class‚ business or personal. Fast forward to 2007 where now Hilton owns/operates and/or franchises close to 3‚000 properties and 500‚000 rooms in 78 countries ranging from ultimate luxury to middle class hotel chains. Hilton’s
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July‚ 2006 To: Royal Hotel GM From: Blake Cantera Subject: Troubleshooting information systems Espresso! Application at the Royal Hotel This May I introduced a new rapid response solution for Royal Hotel based on the requirement of high standard customer service. My client Royal Hotel wants to better satisfy their valuable customers at a higher level than other “most hotels”. Such as light bulb out and toilet clog should be avoided after making
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operating officer of Shangri-La Hotels and Resorts‚ was reviewing the progress the Hong Kong-based company had made over the previous 10 years as it grew from a regionally focused business into a rapidly expanding international deluxe hotel group. With 18400 employees‚ 50 hotels‚ and $842 million in revenues‚ Shangri-La Hotels and Resorts (Shangri-La) was a leading player in the luxury hotel industry and was growing rapidly to satisfy increased demand for deluxe hotels and resorts in Asia‚ Europe‚ and
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