team. A Guide to Complaints Handling and Public Enquiries 1 FOREWORD Handling complaints well is a mark of good government. Doing so depends not just on well trained frontline staff but on the commitment‚ understanding and attention of the heads of bureaux and departments and all levels in between. Good complaints handling does not mean acceding to every request‚ but it does demand listening‚ understanding‚ explaining and helping wherever possible. We must address all complaints in a fair and professional
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November 13‚ 2006 Dear Mr. McLean: I stayed at your hotel from 3-5 November 2006‚ and I experienced a traveler’s nightmare during the visit: unsafe conditions; inadequate maid service‚ and very disappointing surroundings. This is not at all what I had been expecting. In early September‚ in the New York Times‚ I saw an advertisement for a package tour to Southville‚ Florida (see enclosed newspaper clipping). The ad promised fabulous ocean views; quiet‚ relaxing surroundings; newly decorated
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Phileashia c Yellock 102 Myrtle Grove Rd. New Bern‚ Nc 28562 00711800 Student id 21221829 August 2‚2013 Mr. John Smith Hotel Manager Springhill suites 300 Hotel Dr Myrtle beach‚ Sc 29578 Dear Mr. Smith‚ I am writing to you about an error in the bill I paid for my 2 night stay at your Springhill suites in Myrtle beach on the dates of July 29 an July 30. I was overcharged because the amount I was billed is different from the media advertisement: I made the reservation
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Tom Jeffery Manger New Orleans‚ LA 44765L Nov 8th‚ 2013 Dear Mr. Jeffery‚ Radio #562064 I bought a radio from your company recently November 1st 2013‚ and there seems to be a fault in the left speaker. I turned the volume up a little bit when I was listening to the jazz and the left speaker just stopped working. I tried to fix the problem by turning the radio down and see if it would work again. I also took out the plug for a bit and plugged back in and still did not
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2000 Rock Street Seattle‚ Washington‚ 98036 June 28‚ 2012 Charles Priest The Pecfect Wedding‚ Inc. 500 Gray Street Seattle‚ Washington‚ 32032 Dear Charles‚ I was lucky enough to receive the order from you on Tuesday‚ June 26 since I had to leave the country that noon; however‚ there are few concerns regarding to this order that I would like to address. As appears in our email forum‚ the order was agreed to be delivered by Thursday‚ June 21. There were hesitations from you about
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Describe how you would want the audience to respond in the final scene (beginning from Eurydice’s entrance) The final scene of Antigone is where the tragedy of the situation is revealed; Creon‚ in simply doing what he thinks his right‚ has angered the Gods to the point where Antigone has died‚ Haemon has killed himself in fury with him‚ and Eurydice has also committed suicide upon hearing this news. The audience should feel sorrow; they should feel pity for Eurydice‚ as she hears the news. And they
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I ordered a giant teddy bear from your company and the bear has not arrived on time. I have been ordering giant teddy bears from your company for over four years and never had a problem with shipping. I could have traveled down the road to Sam’s Club and bought a much cheaper giant teddy bear instead of selecting one off of your website. Your company’s failure to deliver the giant teddy bear to be sent to my niece before December 24‚ 2011 is extremely important because my niece has cancer and this
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To the Store Manager of Office Shop: I am writing to express my concerns about a recent incident I experienced at your store. I would like to bring to your attention the fact that I received extremely poor customer service during my last shopping trip at Office Shop‚ which took place on January 28‚ 2054 at approximately 6:12 p.m. While shopping‚ I asked an associate for assistance getting a large box of office paper from a top shelf‚ as it was too high for me to reach without help. The associate
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● First of all I would apologise for the poor customer service that the guest has been provided with. On the spot I would try to find a different room for the guests which would suit their needs and also deal with the booking for cloud 23. ● Like usually I would apologise to the couple for the poor customer service that they have received. I would try to explain why the hotel was poor and why there was building work going on at the hotel. After explaining why they’ve received such a service‚
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Complaint procedures at the identified organization The royal St Lucia police force‚ is the organization reasponsible for taking or receiving complaints made by ‚ members of the public‚ against the police and the department that deals with that is the Complaints Unit. Within the Royal St Lucia Police Force officers are sworn in to serve and to protect they play a vital role and a key element in the country’s society’s. The complaints unit was set up to enable members of the public who have felt
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