“Shouldice Hospital‚ the house that hernias built‚ is a converted country estate which gives the hospital a ‘country club’ appeal.” A quote from American Medical News Shouldice Hospital in Canada is widely known for one thing – hernia repair! In fact‚ that is the only operation it performs‚ and it performs a great many of them. Over the past two decades this small 90-bed hospital has averaged 7‚000 operations annually. Last year‚ they had a record year and performed nearly 7‚500 operations
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Service Blueprint Service blueprinting is defined as a tool for simultaneously depicting the service process‚ the points of customer contact‚ and the evidence of the service from the customer’s point of view. The proposed blueprint allows for a quantitative description of critical service elements‚ such as time‚ logical sequences of actions and processes‚ also specifying both actions/events that happen in the time and place of the interaction (front office) and actions/events that are out of the
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Situational Analysis and Problem Definition: The Shouldice Hospital in Ontario‚ Canada is a pioneer in the field of treating patients suffering from external abdominal hernias. With its current capacity‚ it can treat up to 6850 patients annually. The patients are treated using the Shouldice Method‚ and on an average each patient has to spend about four days in the hospital recuperating. The USP of the Shouldice Hospital is it’s distinct surgical procedure. The speedy ambulation coupled with it’s
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Outsourcing of Hospital Services Every business has to determine whether they should perform a service themselves in-house or outsource that particular service to an outside vendor. Facility services and managements are just two of the services that can be performed either in-house or outsourced to a vendor. The following graph shows the relationship between company size and potential need for outsourcing. As a company reaches 1‚000-10‚000 employees‚ the potential need for outsourcing drops
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CHARACTERISTICS OF SERVICES IN HOSPITALS Healthcare industry is a wide and intensive form of services which are related to wellbeing of human beings. Health care is the social sector and it is provided at State level with the help of Central Government. Health care industry covers hospitals‚ health insurances‚ medical software‚ health equipments and pharmacy in it. Right from the time of Ramayana and Mahabharata‚ health care was there but with time‚ Health care sector has changed substantially
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Solution for Q1: Shouldice hospital is a leader in treating patients who suffer from Hernia. Shouldice achieved outstanding performance and reputation through its distinguished services to customers in terms of cost‚ quality‚ delivery and flexibility Cost: At Shouldice‚ Operating cost is not the only cost factor that attract customers. Besides‚ typical operation cost (including the patients stay at hospital) ranges from only $954 to $1029 compared to a total of $2‚000 to $4‚000 elsewhere. Even
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Student Name: ______________________________________ ID:______________________ 1-Learning Outcomes being assessed: Demonstrate an understanding about concepts of operations management and functions in manufacturing and services firms Appraise a business situation in terms of the operations objectives appropriate to the customers’ requirements and the competitive strategy of the firm 2-Handing in format instructions Sign this page and put it as a cover for your assignment Late submissions
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report – Shouldice Hospital or Food fight Swathi Mall Sullivan University Operations Strategy April 26‚ 2014 Abstract: Shouldice hospital has been the best service provider for treating hernias and been in demand since a long time. However‚ due to the limited capacity of 89 beds the hospital is not able to meet the market demand which is causing it to lose its market share and success. The main constraints mentioned in this case study are the number of beds in the hospital for patients
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Case Study: Shouldice Hospital Shouldice Hospital Ltd. is a unique clinic located in Toronto Canada that specializes in external abdominal hernias. Open since 1945‚ the clinic that is more like a country club uses a method developed by Dr. Earle Shouldice that encourages a different procedure than used by most hospitals. The Shouldice Method reinforces the abdomen walls and requires only a sleeping pill with a local anesthetic which results in immediate patient ambulation and
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The Shouldice Method Two young medical students were standing on a street corner observing people as they passed and discussing any abnormalities with each other that they may have seen in passers-by. They saw this old man walking sort of duck waddling down the street at a slow pace. The two students introduced themselves to the gentleman and told him that they didn’t agree with each other’s diagnosis of the old man’s problem. One says‚ “My friend thinks you have a bad case of hemorrhoids‚ and
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