Operations OPIM 201 Arielle Elise CHUA Stefanie Kaye SU WANG Run Yu Kimberly Klaire WONG EBAY’S SERVICES What services does eBay provide? 1.1- THE ONLINE AUCTION MARKETPLACE Hailed as “The Customer Marketplace” by the Harvard Business Review authors‚ eBay provides an online auction platform for individual buyers and sellers‚ small businesses and larger corporations to get connected‚ trade and interact with each other. When Pierre Omidyar originally founded eBay in 1995‚ he was
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CHAPTER 1 Business Process Outsourcings Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally‚ this was associated with manufacturing firms‚ such as Coca Cola that outsourced large segments of its supply chain. In the contemporary context‚ it is primarily used to refer to the outsourcing of services. BPO is typically categorized
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Getting ready to implement the strategy: the planning process Assumption: (가정) * Single planning process can be followed for both a distributive and an integrative process. * Concentrate on distributive and integrative processes and the differences between them. * Both sides are individual negotiator. 1. Defining the issues. This step itself usually begins with an analysis of what is to be discussed in the negotiation. a. An analysis of all the possible issues that need to
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Affective Negotiation Support Systems Joost Broekensa*‚ Catholijn M. Jonkera and John-Jules Ch. Meyerb a MMI‚ TU Delft‚ Mekelweg 4‚ 2628 CD‚ Delft‚ The Netherlands Computer Science‚ Utrecht University‚ Padualaan 14‚ 3584CH‚ Utrecht‚ The Netherlands b Abstract. Negotiation is a process in which two or more parties aim to reach a joint agreement. As such negotiation involves rational decision making about options and issues. However‚ negotiation also involves social interaction and dilemmas
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BUSINESS PROCESS REENGINEERING A CASE STUDY ON ICICI BANK Before delivering into the topic I would like to explain what is BPR. BPR (Business Process Reengineering) is all about reinventing‚ rethinking‚ redesigning‚ redirecting and rebuilding. It touches five segments strategy‚ processes‚ organization‚ technology and culture. In other words “Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical‚ contemporary
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“Business Process Reengineering is the fundamental rethinking and radical redesign of business processes to bring about dramatic improvements in critical‚ contemporary measures of performance‚ such as cost‚ quality‚ service and speed.” Hammer‚ Champy (1993) As per the basic principle of BPR; a BRP Consultant should have extensive knowledge and experience about the business for which BPR is being performed which is not true in my case as my understandings of an Enrollment and Module Reservation
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THE APPLICATION OF DECISION SUPPORT SYSTEM There are intellectual possessory of creating such systems in any knowledge domain. Good example is the clinical decision support system for medical diagnosis. A bank loan officer verifying the credit of a loan collector or an engineering firm that has declaration and the want to be competitive with their cost. DSS is is commonly used in business and management. Executive dashboard and other business performance software allow quick decision making
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the success of a business depends upon the quality of the decisions it makes at each customer contact. Such decisions must reflect the business strategy‚ the interests of the customer‚ his or her value and risk to the business. In addition‚ because of growing customer expectations and increasing competition‚ businesses are under pressure to provide personalized customer service within mass market cost levels. This is why customer satisfaction for me‚ is a very big part of business success. A good
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A PROJECT REPORT ON THE PSYCHOMETRIC TOOL KIT OF HUMAN RESOURCE MANAGEMENT TABLE OF CONTENTS Introductory page Acknowledgement Chapter 1 1. Executive summary
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Business process Re-engineering life cycle. BPR was pioneered in the early1990. It focuses on the analysis and design of workflows and processes within an organization. It aimed to help organizations to rethink how they do their work in order to improve customer service‚ to cut operational costs‚ and to become world-class competitors. In the mid-1990s‚ as many as 60% of the Fortune 500 companies claimed to either have initiated reengineering efforts‚ or to have plans to do so. Business Process
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