"Customer relationship management crm in sbi" Essays and Research Papers

Sort By:
Satisfactory Essays
Good Essays
Better Essays
Powerful Essays
Best Essays
Page 3 of 50 - About 500 Essays
  • Powerful Essays

    1. Introduction of the assignment Customer relationship management (CRM) is the process of acquiring‚ retaining & growing profitable customers and a comprehensive approach for expanding customer relationship. There are different between Marketing and CRM. Marketing is a process in selling of product meanwhile CRM is a multifaceted process‚ which is intended to allow business organization to better anticipate and match customer needs and desire. As long as people are doing the buying‚ people

    Premium Customer relationship management Malaysia Airlines Singapore Airlines

    • 3288 Words
    • 14 Pages
    Powerful Essays
  • Best Essays

    Literature Review: Introduction: I have chosen this topic because I believe that it is important for the service marketers to understand the power of customer relationship management (CRM)‚ especially for delivering customized services and building loyalty. Being a marketing student encouraged me even more to study this topic while identifying the failures of CRM implementation in the services industry. Definition: First and foremost‚ what is service marketing? By understanding the word service and marketing

    Premium Customer relationship management Marketing

    • 1154 Words
    • 5 Pages
    Best Essays
  • Good Essays

    CRM refers to Customer Relationship Management. It is a strategy that a business or a company to adopt so as to reduce cost and increase profitability by increasing customers’ loyalty and satisfaction‚ i.e. the knowledge about their customers’ needs and wants… etc. By knowing their customers‚ companies can store customers information so as to for future analysis and manage the customers relationship. In CRM‚ it will mainly go through 4 processes‚ i.e. identify the customers‚ differentiate them by

    Premium Customer relationship management Marketing Customer service

    • 933 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    they want to connect. This paper focuses on key methodologies that technical decision makers can use to ensure that your cloud services‚ whether public or private‚ remain available to your users.   At a high level‚ each cloud session consists of a customer using a computing device to connect to an organization’s cloud-based service that is hosted by an internal or external entity. When planning for a highly available cloud service‚ it’s important to consider the expectations and responsibilities of

    Premium Customer relationship management

    • 9905 Words
    • 36 Pages
    Powerful Essays
  • Powerful Essays

    A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI

    Premium Steel Pig iron Steelmaking

    • 15601 Words
    • 68 Pages
    Powerful Essays
  • Better Essays

    Customer relationship management (CRM) is a business philosophy and set of strategies‚ programs‚ and systems that focuses on identifying and building loyalty with a retailer’s most valued customers (Levy‚ Weitz 275). A loyal customer is one who is committed to purchasing merchandise and services from a specific retailer‚ he or she resists the efforts of competitors‚ and also has an emotional attachment to a retailer. The four steps involved in the formation of a CRM program are collecting customer

    Premium Customer relationship management Customer service

    • 2160 Words
    • 9 Pages
    Better Essays
  • Good Essays

    to CRM. 2.0              CRM in Marketing‚ Sales Force Automation‚ CRM in e-Business‚ Analytical CRM and planning and managing CRM programmes.   3.0              Emerging concepts in CRMCRM Strategy‚ Implementing CRMRelationship Management in B2B Commerce‚ CRM in services and e-CRM.   4.0              Segmentation and Selection.   5.0              Retention and Cross-sell Analysis Introduction to CRM. CRM is the abbreviation for customer relationship management. It

    Premium Customer relationship management Marketing

    • 4308 Words
    • 18 Pages
    Good Essays
  • Satisfactory Essays

    CUSTOMER KNOWLEDGE MANAGEMENT ( Hard Wiring) • • • • • WHAT IS LISTENING TO CUSTOMER? STEPS TO HARD WIRING COMMON MISTAKES IN HARD WIRING. ACTION POINTS FOR HARD WIRING. CUSTOMER INTERACTION MODEL Achieving customer satisfaction would be impossible without a well defined process for focusing the entire organisation on the customer…. Robert Schrandt‚ Toyota 2011 CUSTOMER RELATIONSHIP MANAGEMENT-MOHAN.B.RAO For Restricted Circulation only 1 WHAT SOME DO? • Handful of

    Premium Customer Data management Customer service

    • 2989 Words
    • 12 Pages
    Satisfactory Essays
  • Powerful Essays

    Introduction of customer relationship management 2 Importance of customer relationship management 2 Customer needs Definition 3 Types of customer needs 3 Process of identifying the customer needs…………………………………………………………………………................3 Customer expectations and satisfaction………………………………………………………. Customer expectations……………………………………………………………………………………………………………………………….4 Customer satisfaction……………………………………………………………………………………………………………………………4 Customer satisfaction

    Premium Customer service Customer relationship management Marketing

    • 1171 Words
    • 5 Pages
    Powerful Essays
  • Powerful Essays

    CUSTOMER RELATION MANAGEMENT • MODULE CUSTOMER MANAGEMENT • LECTURER DR GEOFF WINTER • TOPIC CUSTOMER RELATION MANAGEMENT. • SUBMITED BY MUHAMMAD AMIR • I.D. 39644 • GROUP D TABLE OF CONTENT 1. EXECUTIVE SUMMARY 2. DEFINITION OF CUSTOMER RELATION MANAGEMENT 3. QCI CUSTOMER MANAGEMENT MODEL 4. DISCUSSION 5. CONCLUSION 6. CITATIONS EXECUTIVE SUMMARY This paper discuss

    Premium Customer relationship management Customer service Management

    • 1765 Words
    • 8 Pages
    Powerful Essays
Page 1 2 3 4 5 6 7 8 9 50