2012 Zara Marketing Audit MBA-USQ 11: MKT5000 University of Applied Sciences Zurich (HWZ) Switzerland Supervised by: Prof. Richard Beswick Anja Anastasja Keller U1028905 23.08.2012 MBA-USQ 11: MKT5000 Written Assignment I: Zara Marketing Audit‚ Anja Anastasja Keller‚ U1028905 Executive Summary Zara is a publicly listed company and belongs to the Inditex Group‚ founded by Amancio Ortega in 1975 in Spain. Zara always continues to bring excitement to fashion and fulfils customer
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Mary Rose Batoon Fashion Retail Branding and Promotion Professor Dena Strong March 3‚ 2015 Zara 1. What are the Main Challenges in the business model adopted by Zara? Based on weaknesses and threats on Zara SWOT analysis‚ the main challenges they are facing today are the high dependence on European Markets‚ Intense completion in the retail market‚ Rising labor wages‚ especially in Europe‚ and the risk of foreign exchange fluctuations. Others also include the problems faced by management in the organization
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Quality ZARA become expanding too fast in international market‚ but doing so company needs to increase the capacity of production‚ they started employ original equipment manufacturer(OEM). This leaded to low quality due of using lower qualification by OEM. For example in China they want to have biggest market share as foreign cloth maker with low cost‚ attracting colleague students and young people; but their product were failed frequently in the quality test made by government ‚ out of 57 product
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activity‚ and the implementation of the change in all its complex technological‚ human‚ and organizational dimensions". (Davenport‚ 1993) ZARA ZARA is founded in the year 1975 and owned by Amancio Ortega‚ in La Courna. Inditex is probably the world ’s fastest growing clothing retailer with over 3‚100 stores around the world in over 70 countries and the Zara format taking around 1‚000 of those stores. In March 2006‚ the group overtook Sweden ’s Hennes & Mauritz (H&M) to become Europe ’s largest
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products are shipped twice a week allowing constant changes in style selection. Customers enjoy coming to Zara because each time they shop‚ they find new clothes‚ shoes and accessories. This intrigues them and‚ as a result‚ prompts them to visit Zara’s stores more often than its competitors’. By constantly introducing new‚ low-price items‚ Zara entices new and existing clients to return to Zara regardless of sales. Such a business model increases customer satisfaction as well as company profits
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Product classification of Zara • Most clothing are classified as an “durable good” as they are used up slowly‚ • Clothing doesn’t need to be disposed of after being worn once‚ but rather could be cleaned and reword until a tear within the seams or a stain kills it‚ or ultimately it goes out of style [pic] Product Lifecycle • Due to the clothing industry is mainly backed behind by what is “cool” or “hip” to date‚ clothing often needs to refresh its look in order to attract customers to purchase
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can’t be afraid to take advantage of change”. - Eric Schmidt This case principally discusses concerning Zara‚ the major procession of provisions of Inditex and the predicament its Information Technology (IT) section is sensing on improving its Point-of-Sale (POS) workstations. In 1975‚ Zara was originated by Amancio Ortega. During 1985‚ Inditex was shaped as an investment business atop Zara‚ erstwhile retail trading handcuffs and a system of on the inside possessed traders. Castellano who served
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Brief Summary of Zara 2 How would you advise Salgado to proceed on the issue of upgrading Zara’s POS systems? 3 - Should the company upgrade the POS terminals to modern operating system? 3 - Should the company build in-store networks? 4 - Should the company give employees the ability to look up inventory balances for items in their own stores? 4 - Should the company give employees the ability to look up inventory balances for items in their other stores? 4 What is the Zara “business model”
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TYPICAL PRODUCT LIFE CYCLE • Sales decreases as the product moves over the timeline ZARA PRODUCT LIFE CYCLE • High fashion industry with latest designs and trends 5-6 weeks life cycle • The life cycle curves is shown as the graph above ZARA’S KEY FACTORS SHORT LEAD TIME LOWER QUANTITIES MORE STYLES • Keep up with the newest fashion trends more fashionable clothes • Zara only needs about 30 days to identify new trend and have the product available in stores
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CURRENT SITUATION Goal: ZARA’S goal is to respond quickly and accurately to shifting costumer demands. In order to do this ZARA establish 3 processes. 1. Ordering: Every store places an order twice a week to La Coruña. The order includes replenishment of existing items and initial request for newly items. • The store manager determines the replenishment items‚ walking around the store and counting the garments and talking with sales people. THEY CAN NOT LOOK UP THE INVENTORY BALANCE
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