ITenabled change. IT-enabled investments can bring huge rewards‚ but only with the right governance and management processes and full engagement from all management levels. This case describes the tough but rewarding journey of the Dutch airline company KLM in improving the governance of IT‚ moving from managing the cost of IT towards managing the business value of IT. INTRODUCTION Information technology (IT) has become crucial in the support‚ sustainability‚ and growth of most‚ if not all enterprises
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CRM EXCELLENCE AT KLM ROYAL DUTCH AIRLINES | | | | | ----------------------------- ------------------------------------------------- Submitted To: ------------------------------------------------- Sir Kamran Maqbool | Question: 1: Why do you think KLM won the Gartner 2004 CRM Excellence Award? Introduction KLM Royal Dutch Airlines is an international airline operating worldwide with home base Amsterdam Airport Schiphol‚ The Netherlands‚ as most incumbents of the European
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experience and research outcomes. To effectively function as a change agent and leader to facilitate the activity certain criteria are described in Nursing Core Competencies. The novice educators are in position to analyze and examine the characteristics and what are the ways one can exercise the theory into practice‚ are elaborated in Competency 5 for nursing educators - to function as a change agent and leader
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sales. Its business portfolio ranged from its well-known plumbing fixtures to small engines and generators; and recently diversifying into furniture and luxury resorts. Known for its ability to innovate‚ Kohler Co. considered one of its main core competencies its ability to keep the company private and family owned‚ in its over 100 year history. As a privately held company‚ Kohler Co. was not required to disclose its financial statements. Furthermore‚ Kohler believed in keeping the business within
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13‚ 2010 To: Air France From: Rob Griffin‚ U.S. Director of Search Subject: Air France Digital Marketing Campaign I’ve analyzed the profitable paid-search campaign our agency has managed for Air France. Going forward‚ Media Contacts seeks to optimize performance and ROA dollars spent for SEM campaigns. The following recommendations are based on my thorough analysis and SEM planning that integrates SEO and paid-search marketing. Recommendations To increase Air France’s share of
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digital marketing agency focused on creating relationships with growing businesses to serve them with impactful branding‚ highly functional and engaging websites‚ and business-changing inbound marketing. West Designs dedicates itself to three core competencies: 1. Branding: We tell stories through design and messaging. We develop extensive identity packages for clients that include logo design‚ branding style guides‚ collateral design‚ and captivating communication strategies. 2. Web Design/Development:
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the case. Analysis Core Competencies A core competency in Chipotle lies in their vision to ‘Change the way people think and eat fast food’. Chipotle was able to draw a much different concept than most other fast food chains. Through leadership and guidance of their founder Steve Ells‚ Chipotle has been able to grow into a large multinational corporation trading on the stock exchange and having thousands of locations in North America and many more in Europe. Their competency lied in commitment to
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Case Analysis: Air France Internet Marketing Rohit Kwatra Class of 2010‚ IIM Calcutta. Case Problem Revenues from online ticket sales continue to grow The company is pursuing an international growth strategy and looking to increase its share in the very competitive U.S. air travel market Targeting to increase company’s net revenues gained through online advertising as well as ROA Translates technically‚ into being more efficient at driving visitors to the web sites and converting
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45598 | 933345 | $46‚197.82 | $882‚288.95 | 662 | Grand Total | 512849 | 41868674 | $755‚315.92 | $4‚661‚912.55 | 3939 | From the table above‚ we can see the total clicks‚ impressions‚ click charges‚ revenue and volume of bookings each publisher in Air France’s SEM campaign. Google-US produced the highest revenue‚ bookings and total clicks‚ but also cost the most. Overture has the highest number of impressions‚ but does not produce the highest revenue or volume of bookings. Publisher Name | CPC
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Air France‘s Case You have just been hired by Rob Griffin to help him better understand the effectiveness of Air France’s online sponsored search efforts. He has requested answers to the following questions: 1. Please calculate the effectiveness of each of Air France’s marketing campaigns across the 7 different publishers categories (3 points). Publishers | Avg. Cost per clicks | Tot. Clicks | Media Costs | Tot. Bookings | Tot. Revenue | Net Revenue | Net Rev per Cost | Avg. of Sales per
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