agent to respond to calls from end users who have problems using software or a hardware device. Help Desk agents respond to an end user’s question in real time. There is a high volume of calls entering the help desk on a daily. Call center technology‚ computer telephony integration‚ interactive voice response‚ and web-enabled support are technologies that help desk agents are using to provide assistance to users that is in many instances provided 24 hours‚ seven days a week. Call center technology
Premium Help desk Computer telephony integration Technical support
ASSIGNMENT ON 4C’s (CONVERGENCE‚ CALL CENTRE‚ COLLABORATIVE COMPUTING‚ CONTENT MANAGEMENT) INSTITUTE OF ENGINEERING & MANAGEMENT By …………. Soumik Datta MBA Final yr Student Convergence In the absence of a more specific context‚ convergence denotes the approach toward a definite value‚ as time goes on or to a definite point‚ a common view or opinion‚ or toward a fixed or equilibrium state. Convergent is the adjectival form‚ and also a noun meaning an iterative approximation
Premium Collaboration Content management system Computer telephony integration
$90.00 X2 = $10.00 V = $100 = value of firm’s assets 1 2) (a) Consider a Bermudan call option over an asset that pays no dividends. Suppose the Bermudan option has exercise price X‚ a final maturity date and one early exercise date. • The payoff at the final maturity date T2 is max(ST2 − X‚ 0). • The option can be exercised early only at time T1 and the payoff at that time would be max(ST1 − X‚ 0). Using put-call parity for European options‚ show that it is never optimal to exercise this Bermudan
Premium Option Options Call option
We now derive the Black-Scholes PDE for a call-option on a non-dividend paying stock with strike K and maturity T . We assume that the stock price follows a geometric Brownian motion so that dSt = µSt dt + σSt dWt (1) where Wt is a standard Brownian motion. We also assume that interest rates are constant so that $1 invested in the cash account at time 0 will be worth Bt := $ exp(rt) at time t. We will denote by C(S‚ t) the value of the call option at time t. By Itˆ’s lemma we know that
Premium Option Options Call option
MATH 5034 – Investments Review Questions 1. Consider a portfolio that offers an expected rate of return of 12% and a standard deviation of 18%. T-bills offer a risk-free 7% rate of return. What is the maximum level of risk aversion for which the risky portfolio is still preferred to bills? You may use the following utility function: U Er 0.005 A 2 . 2. The optimal proportion of the risky asset in the complete portfolio is given by the 2 equation y* = (E[rP] rf) / (.01A P ). For
Premium Investment Call option Option
Chapter 14 14.3. Explain the principle of risk-neutral valuation. The price of an option or other derivative when expressed in terms of the price of the underlying stock is independent of risk preferences. Options therefore have the same value in a risk-neutral world as they do in the real world. We may therefore assume that the world is risk neutral for the purposes of valuing options. This simplifies the analysis. In a risk-neutral world all securities have an expected return equal to risk-free
Premium Normal distribution Option Call option
Question 1 Call options on XYZ Corporation’s common stock trade in the market. Which of the following statements is most correct‚ holding other things constant? Answer Correct Answer: The price of these call options is likely to rise if XYZ’s stock price rises. Question 2 Other things held constant‚ the value of an option depends on the stock’s price‚ the risk-free rate‚ and the Correct Answer: All of the above. Question 3 Which
Premium Option Call option Stock
FINAL EXAM 1. The accounting measure of a firm’s equity value generated by applying accounting principles to asset and liability acquisitions is called ________. A. book value 2. New-economy companies generally have higher _______ than old-economy companies. B. P/E multiples 3. Earnings yields tend to _______ when Treasury yields fall. A. fall 4. A firm that has an ROE of 12% is considering cutting its dividend payout. The stockholders of the firm desire a dividend yield of 4% and a capital
Premium Futures contract Option Call option
José A. Lorenzo Matos INGL 3104 – L91 1/29/15 DEPARTMENT OF ENGLISH PROF. GLADYS CRUZ‚ ENGLISH 3104 “Doing Time in the Thirteenth Chair” - Scott Russell Sanders Legal Terms/Vocabulary 1. Prosecutor - a person instigating prosecution (carrying on legal proceedings against a person) in a criminal proceeding. 2. Juror - one of a group of persons sworn to deliver a verdict in a case submitted to them; member of a jury. 3. Defendant - the attorney representing the defendant in a lawsuit or criminal
Premium Vietnam War Vietnam South Vietnam
In John Cassian’s Conference I‚ he introduces and reflects on the ideas of skopos and telos. These are ways to reach full communion with God. One is the ultimate goal‚ and the former is the proximate goal. More specifically‚ telos is the Kingdom of God or heaven. One can recall it by many different terms such as‚ finis‚ vision of God‚ or the Beatific Vision. The skopos is more of the way or means by which one reaches the ultimate goal. It requires ascetical discipline and calls one to a deep inner
Premium Jesus Christianity God