United Parcel Service’s IPO Question 1: What are the key success factors and risks for UPS given its business strategy? In the package-delivery industry timely‚ accurate and competitively priced services are the key success factors. With over 13 million packages delivered each business day‚ UPS had drastically invested in technology‚ which had played an important role on its growth. UPS’s well developed computer systems had ensured to UPS customers an excellent service which fulfils its customer
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(Porter’s 5 Forces) Analysis of the competitive environment can be done utilising Michael Porter’s 5-forces model of UPS and FedEx. Porter’s theoretical framework allows us to determine the overall profitability and sustainability within the industry (Laudon & Laudon 2006‚ pg.99; Hubbard 2004‚ pg.211). We reckon that in this case‚ the competitive forces for both UPS and FedEx are very similar because they are both in the same industry. Power of substitutes: Communications technologies such as
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to the need for efficient and timely deliveries. As a consequence‚ FedEx and UPS‚ which had previously made concerted efforts to differentiate themselves‚ were forced to streamline service offerings and operations to cut costs. The “two gorillas” both offered express‚ international‚ and domestic deliveries‚ as well as impeccable customer service‚ package tracking and user-friendly websites. Without differentiation‚ UPS and FedEx needed to cut costs in order to improve profits and gain market share
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perspective. It is clear that FedEx ’s commitment to operational planning is a key component of the organization ’s current and longstanding success. However‚ the company ’s operational planning strategy is not without its weaknesses. FedEx has helped to create an expectation of the company as more than an overnight shipping heavyweight. It says so on the company ’s
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Recognizes team who promotes quality culture by attaining great outcome by application of quality driven management tools. Purpose Promise Award Employees who perform great deliver customer service to either external or internal customers or making every FedEx experience outstanding. Bravo Zulu Award Reward employees for outstanding efforts and achievement. Humanitarian Award Members will be
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magazines‚ newspapers‚ journals‚ etc. 4. Other mail providers: The USPS has partnered with FedEx and UPS for their “last mile” mail delivery. Since the cost of delivery in rural areas is high for both FedEx and UPS‚ they have partnered with the USPS to deliver their mail and packages in areas where the cost for delivery would be higher for them; the USPS delivers about 30.4% of the ground shipments of FedEx. Besides this‚ the USPS also offers services as
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Each of these areas is important to realize a successful project deployment and conclusion. Project Identification The trend in the transportation industry beginning in 2001 was beginning to focus on alternative fueled and hybrid powered vehicles. This was an effort to develop a truck that provided both fuel efficiency and environmentally friendly operations with a reduction in emissions. Federal Express (FedEx) was an existing partner of Freightliner and approached us with a request to partner
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with no experience; the company established by two young teenagers‚ Jim Casey (19-year-old) and Claude Ryan (18-year-old). Competition: UPS competitors are primarily in the Express Delivery Services industry‚ and UPS has strong competitors like FedEx‚ TNT‚ DHL‚ and Airborne express. Those competitors are trying to provide customers a high level technology with lower cost‚ and create a new quick safe delivery method. Cost: UPS puts higher shipping costs on its franchisees because UPS manipulates
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Institute of Business Administration Jahangirnagar University Weekend MBA Program BUS 511: Management Information System Semester: Summer 2013 Case Analysis On: How FedEx Works: Enterprise Systems And UPS Global Operations with the DIAD IV Submitted To: Mohammad Anisur Rahman Assistant Professor Submitted By: Mikhael Novo Biswas ID: 201203049 Ashura Tahrimi ID: 201202042 Md.Abdullah Al Mahmud ID: 201203096 Mst. Nazma Parvin ID: 201201047 Md. Ashraful Hossain ID:
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video. A business process is a collection of related‚ structured activities or tasks that produce a specific service or product for a particular customer(s). In FedEx case‚ the business process is the packages sorting in order to ship them to customers in many destinations inside and outside the U.S. As displayed in the video‚ first‚ a FedEx agent picks up a package and scans it‚ entering it into the system under a unique identification number. It is then transferred into a hub‚ or sorting center‚
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