FedEx Corp.: Structural Transformation Through e-Business Pauling Ng and Ali R Farhoomand The University of Hong Kong FedEx has built superior physical‚ virtual‚ and people networks not just to prepare for change‚ but to shape change on a global scale. to change the way we all connect with each other in the new Network Economy. FedEx is not only reorganizing its internal operations around a more flexible network computing architecture‚ but it’s also pulling-in and in many cases locking-in
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MIS 3210 - Critical Thinking and Project Management Homework #2 Use a Duncker Diagram to identify many potential solutions The Duncker diagram technique is used after you have articulated your “present state” and “desired state”. It is used to generate many ideas for solutions to a problem. But it works by prompting you to not only consider solutions that achieve the desired state but also solutions that make it “okay” –with you - to NOT necessarily achieve the desired state. This technique
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Introduction Company: Deutsche Post DHL Category: Express Air Shipping / Supply Chain(3PL) / Global Forwarding Sector: Transport‚ Shipping & Supply Chain(3PL) Slogan: Excellence Simply Delivered USP: World market leader in Sea and Air mail Segment: Global‚ regional & local customers who need express logistics and 3PL services Target Group: Price conscious customers who require a reliable level of service DHL exist in over 220 countries across the world‚ making
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Personal selling is the marketing task that involves face-to-face contact with a customer. Unlike advertising‚ promotion‚ sponsorship and other forms of non-personal communication‚ personal selling permits a direct interaction between buyer and seller. This two-way communication means that the seller can identify the specific needs and problems of the buyer and tailor the sales presentation in the light of this knowledge. The particular concerns of the buyer can also be dealt with on a one-to-one
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Assignment on Marketing Activities of DHL Introduction The world is standing at the threshold of a new millennium. We expect it to be full of successes‚ discoveries‚ developments and happiness and this will be possible due to globalization‚ technological advancements (changes) and the dramatic economic changes. Whenever we talk about economy‚ we mean financial performance of a country‚ company or a firm. So in this case the most used and the important term is technology. The term technology
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CASE STUDY ON DHL CUSTOMER SATISFACTION The business issue DHL India‚ had seen a rapid growth in customer contact by email‚ with more and more of their customers now preferring to contact them by email rather than by phone. The 68-strong customer service team handles around 30‚000 customer requests per month. Unn Strand‚ Head of Customer Service at DHL India‚ wanted to ensure that they could maintain consistently high standards of service to customers contacting them both by email and by
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Kaunas University of Technology School of Economics and Business DHL EXPRESS (title of the enterprise) THE REPORT OF THE COMPULSORY INTENRSHIP Economics and Management (title of the study programme) Management (specialisation) Student................................................... (signature) (name‚surname‚ group) Year 2014/04/20 (day‚ month) Supervisor of the internship ..........................................................
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1973‚ FedEx believes that speed and reliability of deliveries are effective way to win customers and increase competitiveness in global market. Due to globalization competition‚ FedEx has invested in company’s information technology in order to cater to market’s needs. FedEx started to launch a series of technological system which provide additional services to customers. To compete globally‚ FedEx has started its logistics operation to generate positive effect on cash flow. Although FedEx is an
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MANAGEMENT OF FEDEX A Project Report Submitted for the partial fulfillment of the Bachelor of Business Administration 2012-2015 SEMESTER V In the subject of SUPPLY CHAIN MANAGEMENT Submitted by MANVI KALRA 022013L006 Submitted to Prof. RICHA TABLE OF CONTENTS ACKNOWLEDGEMENT 4 COMPANY PROFILE 5 Vision 5 Mission 5 THE FEDEX SUPPLY CHAIN 7 Factors shaping supply chain management 8 The customers of FedEx in India are 9 INFORMATION TECHONOLOGY 10 JUST IN TIME 12 Leveraging the Power of the FedEx Portfolio
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Abstract This paper discusses FedEx Corporation and details the linkage between the business strategy‚ workforce strategy and HR strategy that has been adopted by the company. The paper also lays emphasis on the comparative advantage of FedEx Corporation due to its commitment in making differentiation as competitive advantage and the unique way it has positioned itself on the world map of parcel or small packages service providers. Again‚ the paper has also highlighted the way the whole workforce
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