Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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Whether it is the Wizarding World of Harry Potter or the vampire-filled Forks‚ Washington they both are home to a teenage obsession. The magical powers and leading trio are found in both movies. The Harry Potter movie series and the Twilight Saga have many similarities and differences. First‚ The Wizarding World of Harry Potter is led by the three main characters Harry‚ Ron‚ and Hermione. These three main characters all have magical powers and have to keep their powers a secret from the “muggels”
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Introduction: "The customer is always right" is a famous business slogan. The underlying truth behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers‚ keeping loyal customers‚ and developing referrals for future customers Important of Customer Service: Customer service is important because customer service does more than simply provide a means
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Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude‚ Understanding the customer’s needs‚ Clear communication‚ Dealing with difficult customers‚ Business telephone etiquette‚ Customer service and technology‚ and Serving diverse populations. The essay provided also uses examples of these situations and may include
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The greatest celebration in Kazakhstan is called “Nauriz Eve”. There is a legend in Central Asia that every year during the night between the 21st and 22nd of March (the spring equinox)‚ the wise elder Kadyr-Ata walks across the Earth. Kadyr-Ata brings people happiness and wealth‚ and he also possesses special magical powers. At three o’clock in the morning‚ Kadyr-Ata opens the door to the sky and lets Spring come to the land. At this time‚ he breathes life into the earth; in essence he renews the
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Who was a better lead singer front man‚ Bon Scott of AC/DC or Ozzy Osbourne of Black Sabbath? Bon Scott was a far better lead singer front man than Ozzy. Bon Scott is the embodiment of hard rock and most people will enjoy listening to his and AC/DC’s music at least once in their lives. Ozzy Osbourne’s music is a lot darker than AC/DC’s and people feel nervous‚ and quite a bit on edge when they see him perform. First of all‚ Bon Scott was the man who brought AC/DC into sharp focus. Bon gave AC/DC
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Customer Service James Brinkley MAR 2305-6 WK 1 IW October 18‚ 2012 Professor Summers Define what customer service is and how it provides value to everyone involved. The individual work assignment is to explore the field of customer service and consider the following questions carefully. In a word processing document‚ please answer the following questions: What is customer service in today ’s business environment? Customer service is satisfying the needs of external and internal customers
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THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun‚ CSP‚ CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms‚ bad news spreads rather quickly. Don’t think for a moment that your poor performance in servicing your client goes unnoticed. Not only
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Zara Fashion chain focusing on sell
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