Christian Homburg‚ Nicole Koschate‚ & Wayne D. Hoyer The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective Despite the strong recognition that customer satisfaction should be viewed from a dynamic perspective‚ little is known about how the satisfaction judgment develops over time. Therefore‚ this study provides a dynamic analysis of the simultaneous influence of cognition and affect in the satisfaction formation process. The results of an experimental
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Running head: TWO FORMS OF DEDUCTIVE REASONING – ABSTRACT AND THEMATIC – AND THE RELATIONSHIP WITH WORKING MEMORY 1 Abstract The relationship between two forms of deductive reasoning - abstract and thematic - and working memory capacity were examined. Two forms (abstract and thematic) of the Wason selection task and the Ospan test for general working memory capacity were used. Seventy eight‚ third-year‚ distance psychology students were tested in a counterbalanced experimental design.
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Measuring Individual Difference in Implicit Cognition: The Implicit Association Test Previous research indicates that there is a difference when associating genders and names to faces. The IAT was developed in order to measure implicit attitudes. The experiments (three experiments were conducted) aim to evaluate the reliability of the IAT to measure implicit associations ("pleasant" and "unpleasant" associations were measured). The researchers took Japanese Americans and Korean Americans and
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To what extent does cognition control emotion? Cognition and emotion are inextricably linked. The debate over their connection dates back even to Greek philosophy. Marcus Aurelius meditated “If you are distressed by anything external‚ the pain is not due to the thing itself‚ but to your estimate of it; and this you have the power to revoke at any moment” (cited in Ochsner & Gross‚ 2005‚ p.243). This statement epitomized the puzzle: Are emotions entirely subject to cognitive interpretation
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Thought self-leadership: The impact of mental strategies training on employee cognitions‚ behaviors‚ and emotions In various literatures‚ cognitive based perspectives for human behavior in organizations have been mentioned. Perhaps the most notable one is the schema-based information processing view. These views focus on mental processing that occurs with little immediate self-controlled thought. Specifically‚ most of this work does not significantly address nor test the ability of employees
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Running head: LEARNING AND COGNITION PAPER Learning and Cognition Paper LaTrice N. Weams PSY/ 390 Esther Siler-Colbert‚ M.S.‚ ABD April 8‚ 2013 Learning and Cognition Paper Examining the different concepts surrounded around learning and cognition and how they relate to each other will be the main focus of the paper. Giving a true definition of what learning really is and how behavior determines how someone learns will provide enlightenment on how learning can be achieved when being done
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My goal in this paper will be to answers the question required based on the viewing of the movie “Rain Man”. Looking at the movie from a therapist view and not as a lay person‚ I will begin by giving a brief synopsis of the movie and move on to focus directly on my response to each question using the main character as my reference point. Synopsis “Self-centered‚ avaricious Californian Charlie Babbitt (Tom Cruise) is informed that his long-estranged father has died. Expecting at least a portion
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Examine one interaction between cognition and physiology in terms of behaviour. Cognition is the mental action or process of acquiring knowledge and understanding through thought‚ experience‚ and the senses. Physiology refers to the way the organisms work in response. These interactions between a cognitive process and physiology create human behavior. one example of this interaction is the way mirror neurons work and how the body acts in response to these neurons. A mirror neuron is a neuron
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1. Discuss the topic of social cognition and in particular the role of heuristics in the way we process information. Briefly describe two different heuristics and give examples of how and when they might be used as well as problems connected with their use. The manner in which we interpret‚ analyze‚ remember‚ and use information about the social world is known as social cognition to social psychologists. This process has a large effect on our daily lives as we interact socially. The thought processes
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palms and clammy appearance suggest this is a true fear. Her meeting at my office suggest this is something she would like to work on so she can visit her parents for the holidays. Objective: I wanted to focus on the fear of flying itself and her cognitions around flying. She expressed her concerns because of the recent incident regarding her friend. She lost her friend three months ago in the plane crash. Which is still fresh in her memory. I explained if there were any previous experiences in which
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