Problem Statement: Jose’s Mexican restaurant is a small yet popular spot. Lately they have been losing customers and profits due to service issues. In order to improve the restaurant‚ Jose’s Mexican Restaurant must provide service that is top-notch‚ in other words fast‚ efficient‚ great testing‚ convenient and heartwarming. What must the restaurant do in order to improve service? Areas for consideration: Quality at Jose’s restaurant should be defined by service‚ value‚ reliability of the experience
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Operation PLUTO: An Essential Aid in Winning WWII and an Advancement for Offshore Drilling In World War II‚ the Allies needed a steady and reliable supply of petrol (gasoline) for their armor (tanks and armored vehicles)‚ trucks‚ and airplanes. After months of work‚ they had a concrete strategy‚ Operation PLUTO (PipeLines Under The Ocean); a plan to build the first major undersea pipeline to transport massive amounts of fuel across the English Channel. The fuel would be used to supply the Allied
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each month for local restaurants‚ bringing pizzas‚ hoagies‚ and wings to the Penn community and to dozens of other universities. Founder Michael Saunders began developing the site (campusfood.com) in 1997 while he was a junior at Penn. With the help of some classmates‚ Saunders launched the site in 1998. After graduation‚ he began building the company’s customer base. This involved expanding to other universities‚ attracting students‚ and generating a list of restaurants from which students
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MCDONALDS CASE PART B I. INTRODUCTION McDonalds is a very famous fast-food restaurant with more than 31‚000 worldwide branches. Its main dishes are hamburger and fries. McDonalds has limited choice of food but in turn it serves its patrons fast. However‚ the restaurant is about 41 years olds now and consequently it becomes penetrated and mature‚ it has more competitions and tough challenges. In Operation management term‚ McDonalds has highly qualified operating system‚ its kitchen and its management
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Authentic Mexican Restaurant Date: 11/25/2013 As you requested on November 18‚ this report summarizes my analysis and recommendation regarding the customer survey results that management conducted last Friday and Saturday during the dinner crowd at Jose’s Authentic Mexican Restaurant. The main problem that I see is the high percentage of customers who are unsatisfied with the time it took to be served their ordered food. It is extremely important to provide excellent customer service in the restaurant
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Assignment on Food & Beverage Operations Presented By: Name: Student ID: BTEC HND Hospitality Management Presented To: London School of Business & Management Date of Submission April 27‚ 2014 (Word Count: 2928) Table of Contents Contents Page No. Introduction Task 1: Food and Beverage production and service systems 1.1 Characteristics of food production and Food & Beverage service system: 1.2 Food and beverage service system 1.3 Factors affecting
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strategy that Whole Foods Market is pursuing? There are many elements of strategy that Whole Foods is incorporating into their business‚ such as grwoth strategy‚ product-line strategy‚ pricing/merchandising strategy and location strategy. Whole Foods’ strategy of placing their stores in more upscale and sub-urban metropolitan areas. The decision process involves researching population density‚ education levels and income levels of the prospective areas. Initially Whole Foods began purchasing other
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Ms. Coffin owns and operates Las Casuelas Restaurant. She manages and supervises 19 employees at her family owned business which has been in business since 1958. Her restaurant serves Mexican cuisine Dishes. She hired Ms. Miramontes on August 29‚ 2016‚ as a part-time Prep Cook. She hired her to work two to three days out of the week‚ preferably to work on Friday‚ Saturday‚ and Sunday to work an eight-hour workday. She earned an hourly wage of $10.50 per hour‚ where she would be pain bi-monthly
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Operation Ceasefire was composed of two fundamentals. First the operation was established to have a direct attack on gun that are being illegally transported. It wanted to put a stop on the traffickers who were supplying guns to the juveniles. In addition‚ it wanted the local‚ federal and state agencies to focus on guns illegally being transported within the states boundaries and not just on guns coming in from adjacent states. This operation brought attention to the types of guns the gang members
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November 27‚ 2013 HRM 598 Case Study Introduction Whole Foods Market‚ Inc. is the largest chain of natural foods supermarkets operating in the United States. Whole Foods has six core values that drive its company and they include; selling the highest quality natural and organic products‚ satisfying and delighting customers‚ supporting their Team Members (Whole Food Employees) happiness and growth‚ creating wealth through profits and growth‚ caring about the communities and our environment‚ creating
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