EFFECTS OF INFORMATION TECHNOLOGY ON CUSTOMERS’ SATISFACTION IN NIGERIAN FINANCIAL INSTITUTIONS. By ERNEST E. INYANG‚ A. D. O. OTONKUE AND JUDE U. BASSEY ABSTRACT Information technology may be considered to be the harnessing of electronic technology in its various forms to improve the operations and profitability of the business as a whole. Information Technology provides significant improvements with facilities such as word processing (improving secretarial‚ typing and some reprographic
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increasingly sophisticated technology in health care‚ comes the factor of “cost”. The rapid progression in the field of health care technology has brought into attention the impact of cost in using these technologies. The increasing use of advanced technologies in health care industry does not come cheap. The cost of implementing and maintaining technology in health care industry is high. According to the article‚ Evidence on the Costs and Benefits of Health Information Technology (May 2008) (referred
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head: Information Technology vs. Information Systems Information Technology for Managers John Alexander Keys to Information Technology Abstract 1. In your own words‚ define the terms "information technology" (IT) and “information systems” (IS) and explain their components and infrastructure. Why is it important for a manager to be involved in IT and what are the critical responsibilities for the manager? 2. Case Study (discuss the case and answer questions at end of case): The Progressive
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As technology becomes more abundant various types of computers are released. Today‚ business firms and industry operates the use advanced technology in order to achieve the higher capability to anticipate the changes it offers in terms of performance and productivity. IT industry has turned out to be progressively growing from software applications‚ hardware tools and equipment’s‚ and computer networks. Hence‚ the administration and framework of Information Technology only show the changes applied
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Children’s Internet Protection Act that was effective in April 2000‚ the advances in information technology stem from the use of websites and other online services that became available during this time as a result of new ethical issues and the importance of this act’s creation. Second‚ The Do Not Call Implementation Act of 2003 that became effective in October 2003 highlights the advances in information technology with regard to databases and an increased Internet access as a result of new ethical
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1.0 Introduction A study by Blem(1995:6)‚ stated service quality is vital to help create the bond between business and its clients. According to Kotler(2007‚ Cited by Phiri and Mcwabe 2013 p.97) In today’s competitive business environment‚ service quality is relatively important to attract and retain customers(as customer service satisfaction depends on how well the service customer receive match their expectations based on their individual personalities(Webster‚ 1989). However‚ according to Cook(2002)
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Fundamentals of Information Technology FUNDAMENTALS OF INFORMATION TECHNOLOGY ITEC1104 LECTURE NOTES (FOR THEORY PORTION OF SYLLABUS ONLY) © Copyright 2012 Mrs. G. Campbell 1 Fundamentals of Information Technology TABLE OF CONTENTS UNIT I - Introduction to Computers and Information Technology (6 hours) ........................... 6 Introduction to Information Technology .................................................................................... 6 Definition of Information Technology.......
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Chapter 1 : Introduction to Information Technology 1.1 The Practical User: How Becoming Computer SavvyBenefits You What does being computer savvy mean‚ and what are its practical payoffs? There is no doubt now that for most of us information technology is becoming like a second skin—an extension of our intellects and even emotions‚ creating almost a parallel universe of “digital selves.” Perhaps you have been using computers a long time and in a multitude of ways‚ or perhaps not. Either way‚ this
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Technology-HSBC Case Study March 10‚ 2012 Professor Shaw Argosy University How has the company chosen to improve its knowledge of customers and therefore its decision making? Analyze the management‚ organization‚ and technology dimensions of the solution. HSBC‚ as with other banks‚ took advantage of many poor consumers looking to own their own home. These consumers had low credit scores‚ are in default or have low income‚ which means there was a higher probability of them not paying back
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company was founded in 1932 by a Danish carpenter whose family still owns Lego today. But by 2004‚ the company found itself close to extinction‚ losing $1 million a day. A new CEO was brought in‚ and five years later‚ sales were strong‚ profits were up‚ and naysayers who felt the new strategy was going to fail were proved wrong. With the advent of high-tech forms of entertainment such as the iPod and PlayStation Lego found itself more antique than cutting edge in the toy world. When new CEO Jorgen
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