How to answers Case Studies Chapter 1 Pages 54-55 1. What are the inputs‚ processing‚ and outputs of UPS’s package tracking system? Inputs: The inputs include package information‚ customer signature‚ pickup‚ delivery‚ time-card data‚ current location (while en route)‚ and billing and customer clearance documentation. Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account‚ date‚ driver
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Management Information Systems MANAGING THE DIGITAL FIRM‚ 12TH EDITION GLOBAL EDITION Chapter 5 IT INFRASTRUCTURE AND EMERGING TECHNOLOGIES Management Information Systems CHAPTER 5: IT INFRASTRUCTURE AND EMERGING TECHNOLOGIES IT Infrastructure • IT infrastructure: – Set of physical devices and software required to operate enterprise – Set of firmwide services including: • • • • • • Computing platforms providing computing services Telecommunications services Data management
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Management Information Systems‚ Cdn. 6e (Laudon et al.) Chapter 12 Enhancing Decision Making 1) Many decisions have elements of both types of decisions and are semistructured‚ where only part of the problem has a clear-cut answer provided by an accepted procedure. Answer: TRUE Diff: 2 Type: TF Page Ref: 380 AACSB: Reflective thinking skills CASE: Content A-level Heading: 12.1 Decision Making and Information Systems 2) Senior executives face many unstructured decision situations‚ such
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Management Information Systems‚ Cdn. 6e (Laudon et al.) Chapter 14 Project Management‚ Business Value‚ and Managing Change 1) Between 30 and 40 percent of all software projects are "runaway" projects that far exceed original schedule and budget projections. Answer: TRUE Diff: 2 Type: TF Page Ref: 442 AACSB: Reflective thinking skills CASE: Content A-level Heading: 14.1 The Importance Of Project Management 2) As a member of senior management‚ the CIO is responsible for strategic level
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Management Information Systems‚ Cdn. 6e (Laudon et al.) Chapter 11 Managing Knowledge 1) Wisdom is thought to be the collective and individual experience of applying knowledge to the solution of problems. Answer: TRUE Diff: 2 Type: TF Page Ref: 350 AACSB: Reflective thinking skills CASE: Content A-level Heading: 11.1 The Knowledge Management Landscape 2) Wisdom management refers to the set of business processes developed in an organization to create‚ store‚ transfer‚ and apply knowledge
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Management Information Systems‚ Cdn. 6e (Laudon et al.) Chapter 9 Enterprise Applications to Manage Supply Chains and Respond to Customers 1) Enterprise systems feature a set of integrated software modules and a central database that enables data to be shared by many different business processes and functional areas throughout the enterprise. Answer: TRUE Diff: 2 Type: TF Page Ref: 285 AACSB: Reflective thinking skills CASE: Content A-level Heading: 9.1 Enterprise Systems 2) Enterprise
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Management Information Systems‚ Cdn. 6e (Laudon et al.) Chapter 8 Securing Information Systems 1) The potential for unauthorized access is usually limited to the communications lines of a network. Answer: FALSE Diff: 2 Type: TF Page Ref: 247 AACSB: Use of information technology CASE: Content A-level Heading: 8.1 System Vulnerability and Abuse 2) Large public networks‚ such as the Internet‚ are less vulnerable than internal networks because they are virtually open to anyone. Answer:
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Management Information Systems‚ Cdn. 6e (Laudon et al.) Chapter 4 Social‚ Ethical‚ and Legal Issues in Information Systems 1) Advances in data storage have made routine violation of individual privacy more difficult. Answer: FALSE Diff: 1 Type: TF Page Ref: 104 AACSB: Use of information technology CASE: Content A-level Heading: 4.1 Understanding Social‚ Legal‚ and Ethical Issues Related to Systems 2) Software piracy is bad for business. Answer: TRUE Diff: 1 Type: TF Page Ref:
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Management Information Systems‚ Cdn. 6e (Laudon et al.) Chapter 10 E-Commerce: Digital Markets and Digital Goods 1) E-commerce is ubiquitous‚ meaning that is it available just about everywhere‚ at all times. Answer: TRUE Diff: 2 Type: TF Page Ref: 316 AACSB: Reflective thinking skills CASE: Content A-level Heading: 10.1 Electronic Commerce And The Internet 2) Marketspace is a marketplace extended beyond traditional boundaries and removed from a temporal and geographic location. Answer:
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Management Information Systems‚ Cdn. 6e (Laudon et al.) Chapter 3 Information Systems‚ Organizations‚ and Strategy 1) An adhocracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals. Answer: FALSE Diff: 3 Type: TF Page Ref: 71 AACSB: Reflective thinking skills CASE: Content A-level Heading: 3.1 Organizations and Information Systems 2) Information systems and organizations influence one another. Answer: TRUE Diff: 1
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