Chapter 7 Study Questions 1. What is meant by the term service breakdown? a. the product or service selivered fails to meet customers expectations 2. What causes customers to become dissatisfied? a. when a product or service fails to meet the customers wants or need or does not live up to advertised promises or standards. 3. What can you use to deal with angry customers? a. be positive b. acknowledge the customer’s feeling or anger c. reassure d. remain objective
Premium Decision making
A reporter who had previously interviewed Gatsby before the information about his early life was known‚ headed to New York in anticipation of interviewing him again. The truth is Gatsby was born James Gatz in North Dakota on a farm. He attended St. Olaf’s in Minnesota while working as a janitor to pay his tuition‚ but dropped out after only two weeks. The next summer while he worked on Lake Superior digging for clams and fishing for salmon‚ he spotted a yacht owned by Dan Cody‚ who was a wealthy
Premium Jay Gatsby The Great Gatsby F. Scott Fitzgerald
Summary: Chapter 7 of Macionis and Plummer (2013) focuses on the idea of human societies through interactions of everyday life through the term ‘micro-society’. Building our social world is an important part where individuals participate in the interaction with others to form a ‘social construction of reality’‚ consequently‚ relying on social experiences to learn from their adopting behaviours of their cultures. John. B. Watson believed that our behaviour is shaped by our responses to the
Premium Sociology Psychology Sigmund Freud
CHAPTER 7 Revenue and Collection Cycle LEARNING OBJECTIVES Review Checkpoints Exercises‚ Problems‚ and Simulations 1. Discuss inherent risks related to the revenue and collection cycle with a focus on improper revenue recognition. 1‚ 2‚ 3 59 2. Describe the revenue and collection cycle‚ including typical source documents and controls. 4‚ 5‚ 6‚ 7‚ 8 54‚ 55‚ 61‚ 63‚ 64‚ 66 3. Give examples of tests of controls over customer credit approval‚ delivery‚ and
Premium Internal control Accounts receivable Invoice
In chapter seven Hooks talks about feminism in the realms of class. Hooks explains that the focus of feminism came to be about the wealthy white upper class women who wanted the same opportunities as men of their own class rather than the focus of women receiving the same benefits to sustain themselves. Working class and middle class women were able to work‚ but they did not make enough money to support themselves. I liked this chapter because Hooks gave a resolution for the problem. Hooks explains
Premium Gender Feminism Sociology
Industry Analysis Refilwe’s Cleaning Service will target the middle and high income households cleaning market. RCS is offering a high quality‚ perfect and totally trustworthy service for middle and high income households. We will be doing general house and yard cleaning twice a week. We will be marketing our service to these people through word of mouth referrals as well as advertising in the weekly advertiser. Although there are lots of competitors‚ we pride ourselves with offering best quality
Premium Management Marketing Customer service
Chapter Seven: The Jeffersonian Era I. The Rise of Cultural Nationalism A. Patterns of Education 1. Central to the Republican vision was the concept of a virtuous and enlightened citizenry. 2. Republicans believed in the establishment of a nationwide system of public schools to create the educated electorate they believe a republic required. 3. A Massachusetts law of 1789 reaffirmed the colonial laws by which each town was obligated to support a school‚ but there was little enforcement. 4
Premium Native Americans in the United States United States Thomas Jefferson
Chapter 7 pgs.182-194 The Rise of Cultural Nationalism Patterns of Education • Republican vision included enlightened citizenry‚ wanted nationwide system of free public schools to create educated electorate required by republic • By 1815 no state had a comprehensive public school system‚ schooling primary by private institutions open only to those who could pay o Most were aristocratic in outlook‚ trained students to become elite. Few schools for poor • Idea of “republican mother” to train
Premium United States Education Republic
Chapter 7: America Goes to War Building a National Army-Meirion and Susie Harries * Early fall of 1917 watchers near rail tracks would have seen young Americans riding to their appointed camps and cantonments * Very diverse people riding: Chocktaws and Cochin Chinese‚ Hebrews‚ Greeks‚ Italians‚ English‚ Irish‚ Scots‚ Slavs‚ Swedes‚ Germans‚ Austrians‚ Albanians‚ Poles‚ Armenians‚ Syrians‚ Finns‚ Hispanics‚ and Japanese. Blacks went on separate trains * Attracted men with all shapes
Premium United States Army Immigration to the United States Military
In chapter 7 of outliers Gladwell talks about plane crashes in the 1990’s in Korea. He says that there are far to many crashes that statistically should happen. Also since Korea was having way to many crashes other countries started to say that they were not going to let Korea fly over them or use their airports if they did not turn themselves around. With this threat Korea began to investigate the reasons for the plane crashes. They first tried to us common sense by saying it was the condition of
Premium Aircraft Airline Malcolm Gladwell