Case 4-1 Vershire Company In 1996‚ Vershire Company was a diversified packaging company with several major divisions‚ including the Aluminum Can Division- one of the largest manufacturers of Aluminum beverage cans in the United States. The Aluminum Can division‘ s growth in sales slightly outpaced sales growth in the industry at large. The division had plants scattered throughout the United States. Each plant served customers in its own geographic region‚ often producing several sizes of cans
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Questions for Jet Blue Case (Case #4) 1. Research on the history of Jet Blue (operational and performance highlights/lowlights/milestones from 2000 to present) a. Identify the “strategic service vision“ of Jet Blue‚ i.e.‚ target market‚ service concept‚ operating strategy‚ and service delivery system. Did their operating strategy and delivery system support the needs of their target market? b. From the research facts‚ did the owners/management of Jet Blue strictly adhere to their strategic service
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1.) The purpose that CUP Vorstand (board of directors) creates Customer Care Center (CCC) is to reduce the increasing defection of customers‚ which is caused from dissatisfaction with the firm’s services. CCC is necessary to CUP due to following reasons. First of all‚ by setting the CCC‚ the CUP can reduce lapse rate. The CUP has a high lapse rate before setting CCC. According to the interviews with defected customers‚ many of the lost of customers are due to CUP’s own fault‚ and they could be avoided
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HISTORY AND PHYSICAL EXAMINATION Patient Name: Adela Torres Patient ID: 132463 Room No.: 541 Date of Admission: 06/22/2014 Admitting Physician: Leon Medina‚ MD of Internal Medicine Admitting Diagnosis: Stomatitis‚ possible methotrexate related . Chief Complaint: Swelling of the lips‚ causing difficulty swallowing. HISTORY OF PRESENT ILLNESS: This patient is a 57 year old Cuban woman with a long history of rheumatoid arthritis‚ she has received methotrexate on a weekly
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Case 4.1 Amy’s Ice Cream Amy’s Ice Cream is a business that was founded in Austin‚ Texas‚ and now has 13 locations in Austin and one each in Houston and San Antonio. When asked about the driving force behind it‚ Phil Clay‚ the production manager‚ explained that "while the product is of excellent quality and does come in some unique flavors‚ ultimately ice cream is ice cream. One can just as easily go to Swensen’s or the Marble Slab to get great ice cream. Service is what differentiates Amy’s from
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New Jersey Insurance Company 1. In what ways does Mr. Somersby control the operation of the sections of his division? In what ways does top management control the operations of the law division? Mr. Somersby controls the operation of the division by requiring reports from each section of his division. Which such reports he was able to monitor the performance as well as the expenditures of each section. The law division has about five sections to which two of them seem more crucial than the others
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branding Threat of Substitute In the 1980s‚ the substitute of a computer would be manual work or the calculator. However in today’s world‚ the substitutes of the PC would be other user interfaces such as the mobile phone‚ PDA and Blackberry. Apple Company realizes this threat and has entered this market with the release of the Apple iPhone. Power of Buyers PCs were big‚ clunky machines and were quite expensive. Furthermore‚ PCs were not as required as they are today. But today‚ PCs are slimmer and
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Company overview The Coca-Cola Company was first established in 1886 by Dr John Styth Pemberton. Today‚ the company is the world ’s leading manufacturer in the beverage industry‚ and focuses mainly on non-alcoholic beverage market. The company is operating globally in more than 200 countries with its head office located in Atlanta‚ USA‚ with the help of directly controlled subsidiaries‚ partnerships and franchising‚ thus making it a truly global company . It produces more than 300 beverage brands
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e-business‚ and become familiar with new technologies such as big data and their applications. Cases: The following cases will be used for classroom discussions 1. Farhoomand‚ A. and M. Huang‚ Does IT Payoff? Strategies of Two Banking Giants‚ (HKU753-HCB-ENG)‚ March 1‚ 2009. 2. McAfee‚ Andrew‚ and Alison Berkley Wagonfeld‚ Business Intelligence Software at SYSCO‚ (HBS case 9-604-080)‚ September 11‚ 2006. 3. Hoyt‚ D.‚ H. Lee‚ and M.M.
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Assignment #4: Case Problem “Stateline Shipping and Transport Company” 1) This transportation model problem consists of 18 decision variables‚ representing the number of barrels of wastes product transported from each of the 6 plants to each of the 3 waste disposal sites: [pic]= Number of Barrels transported per week from plant ‘i’ to the j-th waste disposal site‚ where i = 1‚ 2‚ 3‚ 4‚ 5‚ 6 and j = A‚ B‚ C. The objective function is to minimize the total transportation cost for all shipments
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