Defining CRM Customer relationship management in its broadest sense simply means managing all customer interactions. In practice‚ this requires using information about your customers and prospects to more effectively interact with your customers in all stages of your relationship with them. We refer to these stages as the customer life cycle. The customer life cycle has three stages: ■ Acquiring customers ■ Increasing the value of customers ■ Retaining good customers It is a concept of understanding
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Explain the difference between formal and informal creative activities. The key characteristics in creativity can support young children’s development in a number of ways. Emotionally they learn how to manage frustrations if a project isn’t going to plan or can feel happy and proud and a sense of achievement when it is completed. Socially children can build up self-confidence by working alongside or with others‚ creating something to share and thereby making friends. Intellectually they
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I. Multiple choice questions Choose the correct answer: 1. Red algae have green chlorophyll a that is like the one present in (i) green algae (ii) cyanobacteria (iii) mosses (iv) higher plants 2. Which one of the following is generally found in cool seas? (i) Red algae (ii) Brown algae (iii) Green algae (iv) Blue green algae 3. Floridean starch is found in (iii) green algae (iv) blue green algae (i) red algae (ii) brown algae 4. Fucoxanthin is found in(i) red algae (ii) brown algae
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BPTrends ▪ May 2008 Creativity Management—The New Challenge for BPM Creativity Management – The New Challenge for BPM Stefan Seidel‚ Michael Rosemann Abstract Besides classical criteria such as cost and overall organizational efficiency‚ an organization’s ability to being creative and to innovate is of increasing importance in markets that are overwhelmed with commodity products and services. Business Process Management (BPM) as an approach to model‚ analyze‚ and improve business processes
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CREATIVITY Creativity is the ability to generate innovative ideas and manifest them from thought into reality. The process involves original thinking and then producing. The process of creation was historically reserved for deities creating "from nothing" in creationism and other creation myths. Over time‚ the term creativity came to include human innovation‚ especially in art and science and led to the emergence of the creative class. Etymology Creativity comes from the Latin term creō "to
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CREATIVITY REPORT 1 – Introduction: In a globalized economy increasingly competitive and complex‚ and where the changes are more frequent‚ the firms have to demonstrate a great adaptability and a high degree of agility to maintain or increase their competitiveness and their market share. The key word embedded in the daily business by most of the companies is the CREATIVITY‚ involving to create an environment and a process of thinking leading to the generation of new ideas relevant and feasible
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3/13/13 Mr.Zeller My Civil Rights Hero Essay My essay will be based on Daisy Bates. Daisy was born on November 11th‚ 1914 in Huttig‚ Union County Arkansas‚ USA. She died on November 4th‚ 1999 in Little Rock‚ Arkansas. Daisy Lee Gatson Bates was an American civil rights activist‚ publisher‚ and writer who played a leading role in the Little Rock Integration Crisis of 1957. Daisy was raised by Orle and Susie Smith. She grew up believing that they were her real birth parents. Her
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Creativity in the Organization Abstract (150 words) The purpose of this article is to discuss why creativity in the organisation is important for the next generation manager and how it could impact on the future of a business. This paper also highlights the challenges‚ importance of creativity‚ how management can address these in the future business environment in the next 5-10 years and to focus on how future managers affect creativity through their efforts to nurture a work climate that
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Executive Summary In this report I have researched through journals on stress and time management and have developed and understanding how I can manage my own stress with effective and efficient time management. How it would affect my performance in MBA programme. What are different techniques would help me to improve myself. Managing Stress Stress is a physical and emotional reaction that everyone experiences as he or she come across changes in life. These reactions can have positive or negative
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Judicial creativity Judges are unable to develop the law as it would be considered unfair. If a defendant commits an act which is not considered criminal‚ but the judge then decides that it is‚ therefore changing the law‚ this would be considered unfair for the defendant. This would be seen as the retrospective effect. Parliament makes the law‚ following a lengthy process‚ and then the judges must follow parliament’s decision. They must follow precedent of higher court judges. This is known as
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