Total Quality Management (TQM) is the strategic activities aimed to implement the awareness of quality in an organization by management. Manufacturing‚ service‚ non profit‚ and governmental organizations have been using TQM extensively since the 1990s. This paper discusses total quality management in a service and manufacturing organization. Metropolitan Transit Authority of Harris County‚ Texas is the service organization and Dell‚ Incorporation (Inc.) is the manufacturing organization discussed
Premium Public transport Rail transport Rapid transit
Individual Assignment Total Quality Management (TQM) in Organizations Case Study: IBM Submitted by Meric Oztekin DEFINITION OF TOTAL QUALITY MANAGEMENT Firstly‚ I would like to give few definitions of total quality management (TQM) in order to get a better understanding in this topic. Different authors have given various definitions of TQM. As defined by ISO‚ TQM is a management approach of an organization‚ centered on quality‚ based on the participation of all its members and aiming at long-term
Premium IBM Total quality management
Strategic Quality Management and Customer Satisfaction University of Phoenix MGT/449 Total quality management (TQM) affects conducting business in the global marketplace. Companies must focus on improving processes they currently use to become more efficient. In the trucking business‚ Huffman Trucking competition is Federal Express (FedEx) and UPS. Huffman Trucking strives for quality service while exploring ways to reduce operating costs to increase profits. To achieve this goal Huffman
Premium Management Customer service Customer
Operations Management Practice assignment 1 2013 Operations Management Practice assignment 1 2013 UNIVERSITY OF NAIROBI [Type the phone number] [Type the fax number] [Pick the date] UNIVERSITY OF NAIROBI [Type the phone number] [Type the fax number] [Pick the date] Aguko‚ Samuel Odongoh D61/79465/2012 Aguko‚ Samuel Odongoh D61/79465/2012 Quality Function Deployment in Product management: To design a product well‚ a design teams needs to know what it is they are designing and
Premium Operations management Failure mode and effects analysis Management
INDIVIDUAL CASE ANALYSIS ON TOYOTA MOTOR CORPORATION‚ LTD. Submitted by: Victoria T. Camacho Submitted to: Dr. Edmundo Quiocho Total Quality Management (Wed 6-9) I. What point-of-view are you analyzing the case? I analyze the case from the standpoint of Clifton Metal Works (CMW). II. What is the major problem? The company should review their current mission statement which had remained relatively untouched since 1985. III. What are your objectives in analysing
Premium Quality management Quality assurance Management
Identify and discuss the significance and relevance of minimizing Quality Gaps in developing a positive Service Culture and meeting and exceeding Customer expectations of Good service. Many customers‚ independent of industry‚ have expectations of the service they want to receive. The rank of their expectations depends on earlier encounters and experience. Providing good service to your customers is essential to a successful business future. Companies within different industries‚ particularly
Premium Customer service Good Customer
Assignment 1B Quality Management Programs November 19 2013 It is hard to clearly define Six Sigma because it is a lot of different things and it has had many different meanings over time. Six Sigma is a data-driven method for achieving near perfect quality which focuses on any element of production or service‚ and has a strong emphasis on statistical analysis in design‚ manufacturing and customer-oriented activities. Six sigma states that a process cannot produce more than 3.4 defects
Premium Six Sigma
Conclusions Managers involved in helping their organizations improve quality are frequently puzzled over which approach to use. Some organizations adopt an eclectic approach using components of the three philosophies and combining what they consider to be the best from the best. Other organizations select the Crosby‚ Deming‚ or Juran approach and remain loyal to it; all their education‚ training‚ and implementation efforts reflect support for that one approach. There are organizations that switch
Premium Management Strategic management
congestion and elevated upper venous pressures. These require urgent intervention if associated with symptoms suggesting airway compromise (i.e.‚ dyspnea‚ orthopnea‚ cough‚ stridor‚ hoarseness) or cerebral edema (i.e.‚ head fullness‚ headache‚ nausea‚ lightheadedness‚ syncope‚ distorted vision‚ altered mental status). The rapidity of progression of symptoms‚ presence of airway compromise‚ and neurological symptoms are important in triaging the patient for detailed evaluation for etiology versus an
Premium Vein Heart Blood pressure
TOTAL QUALITY MANAGEMENT CUSTOMER FOCUS – TOTAL PARTICIPATION – CONTINUOUS IMPROVEMENT Learning from GENERAL ELECTRIC (WORLD-CLASS COMPANY) General Electric (GE) is one of world class company which is so concern and has high level quality awareness‚ all components in the company are care about the results of precision manufacture operation and also high performance products so that customer never worried using GE products. As effort in improve customer focus‚ GE invest million Dollars to
Premium Total quality management Quality management Quality management system