• 2005 DP DHL acquires Exel‚ the British logistics corporation. Exel primarily offers transport and logistics solutions for key customers • 2008 DHL opens new state of art European air hub at Leipzig/Halle Airport in Germany. In this document I will be covering both a PEST and SWOT analysis of DHL as a company. PEST Analysis of DHL‚ the PEST itself looks into the Political‚ Economic‚ Social and Technological Factors of a company and its
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Task 2 For this project I have compared prices of the return flight to Dublin from London Luton airport in August‚ September and November low-cost airlines company called Ryanair. I was looking for the closest times I could get for 7AM‚ 1PM and 6PM leaving the following day‚ in 30 days time and leaving in 3 months time. Date affect from 10 th of January 2014. Results are presented in table and chart below. London Luton to Dublin Dublin To London Luton August 16th‚ Saturday 06:35 - 07:50
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Pest analysis: The following pest analysis has been created for three markets separately. Pest analysis stands for political‚ economic‚ socio-cultural and technological environment. Use of the pest analysis guides our company to work according to the changes taking place in these categories. Moreover good use of the analysis assist the company to avoid taking action that is condemned to failure from the outset‚ for reason beyond its control. The following is a pest analysis created for the
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reflect in thoughts‚ opinions‚ and solutions based on the case. Overview The past experienced of British Airways (BA) served as a lesson that for a business venture that in order to make profit‚ it is crucial to protect the image of the brand‚ maintain a harmonious relationship between management and the workforce which can result in avoiding financial losses. British Airways (BA) introduced an electronic clocking-in system that would record employees work start and finish times from
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Background British Airways is the national airline company of the UK and one of the largest in Europe. They were formed in 1972 but faced stiff competition when Richard Branson’s ‘Virgin Atlantic’ airline company was formed in 1984. Both companies had a tense relationship with each other which ended ‘one of the most bitter and protracted libel actions in aviation history’. (Quote from www.wikipedia.org) Objectives of British Airways Like all businesses one of their objectives were to
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PEST analysis PEST analysis stands for "Political‚ Economic‚ Social‚ and Technological analysis" and describes a framework of macroenvironmental factors used in the environmental scanning component of strategic management. It is a part of the external analysis when conducting a strategic analysis or doing market research and gives a certain overview of the different macroenvironmental factors that the company has to take into consideration. It is a useful strategic tool for understanding market
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Foreign Exchange Management at British Airways The overall foreign exchange position of a co. may be complex as illustrated in the case of BA. BA does business in approx. 140 foreign currencies‚ which account for approx. 60% of group revenue & 40% of operating expenses (the rest being UK sterling). The group generates a surplus in most of these currencies. The main exceptions are the US dollar & the pound sterling in which BA has a deficit‚ arising from capital expenditure on fuel‚ which is payable
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Encourage customers to communicate. An opportunity occurs somewhere on the network every 15 seconds. Make it more convenient to register complaints. Make it truly worth their while. Market your CRM program. What more could be done for British Airways? Looking at the monthly data allows us to track any movement of a service issue in terms of complaints and defection rate. Again‚ it’s worth looking at seat allocation. It rose steadily throughout the quarter‚ peaking at 16.6% of customers
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INTRODUCTION: It was time when British Airways showed the world the future of travel with the opening of Heathrow Airports spectacular new Terminal 5. Opening on the 27th of March 2008‚ inaugurated by Queen Elizabeth (the second)‚ the terminal completely failed in the first two weeks of its operation. Insufficient staff training and testing‚ coupled with a disruption in the Terminals IT systems led to around 500 flights being cancelled. SEGEMENTED ANALYSIS (What went wrong): 1. Logistics and
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