MASTER IN INTERNATIOANAL COMMUNICATION The role of the leader in managing a crisis: Case Study “The Truth is that no one factor makes a company admirable. But if you were forced to pick the one that makes the most difference‚ you’d pick leadership.” (Warren Bennis‚ 1998) Leadership is today`s most contreversial and commented topic. Do we really know what leadership is all about? Today leadership is becomming a more and more a demanding task. John Kotter (2001)‚ a leadership expert
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Managing crisis before they happen What every executive needs to know about Crisis Management Ian I. Mintroff Amacom ISBN 0-8144-0563-0 Crisis-management : dealing with humancaused disasters – a permanent and prominent feature of today’s societies. Because these kind of disasters are not inevitable‚ the general public is extremely critical of organizations who are held responsible for the crisis. Eliminating crisis completely is impossible but Ian Mintroff argues that a company can
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previous crisis of Mattel included that the products were tainted with lead paint and that some of the products had loose little magnets. Both of these faulted products could have caused harm to the children. This is why it was decided to recall all these products and take measured to prevent this from happening in the future. Various stakeholders were affected by this crisis‚ for example parents‚ children‚ manufacturers and investors. Which is why Mattel had to come with a strong crisis communication
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THE TIGER WOODS’ CRISIS Crises can arise at anytime no matter industry. Crisis management determines how a problem is prepared or handled. It can determine if an image or reputation can be rebuilt (Bernstein‚ 2012). Tiger’s infidelity and car accident qualified as a crisis because it had a negative impact on his life (Brown‚ 2012). Perceptions are more than reality‚ and the perception of Tiger Woods’ as a role model and family man were changed because of his repeated acts of infidelity. Overview
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Crisis management: framework incorporating quality issues Introduction The 2007-09 financial crisis was the most serious such event since the Great Depression. The crisis manifested itself in credit losses‚ write-downs‚ liquidity shocks‚ deflated property values‚ and a contraction of the real economy. The sharp contraction in U.S. gross domestic product in 2009 traced to the adverse effects of the crisis on household consumption and business Investments. In the housing sector‚ banks took advantage
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A crisis can occur at any time‚ place and within any given organization. An organization relies heavily on the communications crisis team to apply their skills and knowledge to formulate an all-encompassing crisis communication plan. Communication professionals constantly have to sort out the issues and find a resolution that works well for the organization and the public. A crisis can escalate into a disaster in minutes‚ and could cost significant loss of life and create a bad reputation for an
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Crises Management in Public Schools Review of Crisis in Public Schools throughout the United States Throughout the United States students in public schools have experienced many crises. Students have witnessed or experienced many different types of crisis which can include: violence‚ death‚ accidents‚ family issues‚ natural disasters and terrorism. Statistics from the National Center for Educational Statistics (2008) show that in the 2003-04 school year there were 19 homicides and 3 suicides
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land. To this day there are still issues trying to be resolved. Twenty years ago‚ the beginning of one of the most violent and intense land disputes in present day Canada occurred. This event is now referred to as the Oka Crisis‚ named after the town Oka in Quebec. This crisis caused a confrontation involving the Quebec provincial police‚ the Canadian armed forces and the Mohawk people.1 The stand that the Mohawk people took in the town of Oka became a major revelation for the aboriginal people spreading
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DENMARK CORP 3364 Crisis and Business Continuity Management An Analytical Evaluation On Toyota’s Crisis of Unintended Acceleration Submitted By: Ram Prasad Kadariya P11016207 Nov. 28‚ 2011 Tutor: Sven-Eric Bruhn Bertelsen Toyota Crisis of Unintended Acceleration Definition Any company smaller or larger can have a crisis sooner or later and that can have serious negative impact on it. Pearson and Clair ( 1998 ) as cited in Crandal‚ Pamel and Spillen ( 2010 ) define crisis as an event with
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The Global Economic Crisis 1 THE GLOBAL CEONOMIC CRISIS: Causes and Consequences The Global Economic Crisis 2 The world has confronted numerous economic crises in the history which have caused a decline in international commodity trade‚ bankruptcies in almost all sectors of activity. However‚ the September-October 2008 Stock market crash has proven to be far beyond the preceding calamities. The financial giants have been able to manipulate the stock market and resultantly have devastated
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