Chapter 3 THE VALUE OF LISTENING What is the value of listening? -Did you know that we spend more time in listening than we do reading‚ writing‚ or speaking? 40% of our communication time accounts listening. -Through listening we learn to anticipate the action of others and to gauge their emotions Listening is one of the two important activities in the communication process. Ex: Through classroom lectures‚ conversations‚ group meetings‚ electronic media
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Listening Distractions Distractions are the divided attention of an individual or group from the chosen object of attention‚ onto the source of distraction. Distractions are caused by: the lack of ability to pay attention; lack of interest in the object of attention; or the great intensity‚ novelty or alertness of something other than the object of attention. Distractions come from both external sources and internal sources. “Art of Public Speaking” by Stephen E Lucas In this assignment
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CULTURAL BARRIERS IN COMMUNICATION Introduction Differences in race‚ sex‚ religious beliefs‚ lifestyle and sexual orientation are among many cultural differences that may affect how people communicate in the workplace. Resolving communications problems caused by cultural differences requires patience‚ understanding and respect. A major mistake is forming opinions before even engaging in communications. Opinions reached before an opportunity to discuss the matter makes resolving conflict difficult
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CHAPTER ONE Definition Listening is: Taking in information from speakers‚ other people or ourselves‚ while remaining nonjudgmental and emphatic. Providing limited‚ but encouraging‚ input to the talker’s response‚ carrying the person’s idea one step forward. Relationships Listening is a way to acknowledge someone. It increases self-esteem. Acknowledgement is a basic‚ universal human need. Listening is a potent force for reducing stress. True listening builds teamwork‚ trust and a sense
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Communication is a learned skill. Most people are born with the physical ability to talk‚ but we must learn to speak well and communicate effectively. Speaking‚ listening‚ and our ability to understand verbal and nonverbal meanings are skills we develop in various ways. We learn basic communication skills by observing other people and modeling our behaviors based on what we see. We also are taught some communication skills directly through education‚ and by practicing those skills and having
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Teaching Listening Listening is a critical element in the competent language performance of adult second language learners‚ whether they are communicating at school‚ at work‚ or in the community. Through the normal course of a day‚ listening is used nearly twice as much as speaking and four to five times as much as reading and writing . In a recent study of Fortune 500 Corporations‚ Wolvin and Coakley (1991) found that listening was perceived to be crucial for communication at work with regards
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Barriers to Communication and Causes of Communication Failure in Businesses Barriers to communication can occur if the recipient has failed to convey the meaning or / and the importance of the message. · Sender breakdown – too much information is being sent‚ so the recipient misses key points. Also‚ language can be difficult to understand‚ as it can be too complex. · Method breakdown – when information is very detailed or complicated‚ then written instructions are better than messages which
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Communication Barriers No matter how good and effective a communicator one maybe‚ yet the fact is that one does face certain barriers‚ from time to time‚ which forces them to work on becoming even more effective in their skills to communicate. Given here are the communication barriers that occur while listening‚ speaking and in the case of non-verbal communications... Listening barriers: Interrupting the speaker Not maintaining eye contact with the speaker Rushing the speaker to complete
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CHAPTER 7: Listening and Responding Chapter Overview - This chapter begins with the learning outcome summaries and terms covered in the chapter‚ followed by a set of lesson plans for you to use to deliver the content in Chapter 7. • Learning Outcomes • Key Terms • Lesson Plan for Lecture • Lesson Plan for Group Work • Video Materials • Student Assignments • Supplementary Student Assignments • Test Bank Materials Learning Outcomes 1 List techniques
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Listening is key to all effective communication‚ without the ability to listen effectively messages are easily misunderstood communication breaks down and the sender of the message can easily become frustrated or irritated. Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening skills can lead to better customer satisfaction‚ greater productivity with fewer mistakes‚ increased sharing of
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