BA 235 Services Marketing Group 7: Case Solution ~ Sullivan Ford Auto World Feb. 2012 21 Case Background Walter Sullivan the founder of Sullivan Ford Auto World died and his eldest daughter Carol Sullivan-Diaz‚ a health care manager by profession took over the business and found out that the family business is in financial trouble based on current financial performance and market outlook. In addition‚ CSAT results from car buyers show that the company has problems with their service
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Mr. Sullivan is a 62 year old male who presented to the ED via LEO under IVC from DayMark. According to IVC paperwork Mr. Sullivan reports suicidal ideation and homicidal ideation with a to stab himself in the heart or or run his car into a car into a telephone pole sometime this week. At the time of the assessment Mr. Sullivan denies suicidal ideation‚ homicidal ideation‚ and symptoms of psychosis. He states‚ "I don’t really want to do it‚ I told my doctor that ( referring to not wanting to harm
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The decision in which Texas should become annexed was an ongoing battle in which many people have many different beliefs. Henry Clay a famous speaker of the house believed that we should not annex Texas. One of the reasons was that he believed it would start a war with Mexico. He also believed that it would not help the Union at all. Another man John L. O’Sullivan believed that we should annex Texas. One of his main reasons is that it would add more land‚ power‚ and another state to the Union
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S [pic][pic] Case Background Company History … hate doing this part he he he…. Products‚ Services‚ and Personnel Sullivan Ford Auto World operated both the Sales and Service departments. The Sales Department’s functions include sale of cars/trucks and used vehicles. It is also involved in trading of a buyer’s previously-owned vehicles and buying of well-maintained used cars at auction for sale. The department is composed of a sales manager‚ seven sales people‚ office manager
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iWorld From boomboxes to walkmans to iPods. 4/3/2010 Tonya Gordon “iWorld” Columnist Andrew Sullivan commented on what he feels our society has become due to technological advancements. According to Andrew he characterizes our society as “dead”. He made this claim in his article‚ "Society is Dead‚ We Have Retreated into the iWorld". There was a time when technology was a limited industry with limited features. Currently‚ technology is a booming industry with vast number of features:
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president (“Yahoo answers.com”). His father was very rich so John‚ and his other family had enough money for the rest of their lives (“Yahoo answers.com”). The fact that him and his father were very rich‚ in the Navy his father had paid for him to immediately enter the action (O’Brien). One time the boat he was riding‚ the Motor Torpedo Boat PT-109 got sliced in half by a Japanese Destroyer (O’Brien). His crew member got injured badly‚ so John swam him to another island in the Solomon Islands (O’Brien)
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IS JUSTICE FOR SALE IN TEXAS? When lawyers of the multibillion Pennzoil-Texaco cases came to trial‚ they were not in any means in a strange place. The lawyers had previously made big donations towards the campaigns of justices officiating the trials. Funding justices ’ campaigns in Texas is not uncommon‚ neither is it illegal. Of the nine states where judges are chosen through partisan elections‚ Texas is the only state that chooses all members of the bench through elections and additionally‚
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At the time of Japan’s annexation of Korea in 1910‚ only several thousand Koreans lived in the main Japanese islands. This population largely consisted of students‚ merchants‚ and workers who entered Japan during the first four decades or so after the Meiji Restoration in 1868. In the 1920s‚ the Japanese economy experienced a shortage of labor. In response‚ Koreans seeking better educational and employment opportunities migrated to Japan. Until the late 1920s‚ most were male migrant workers
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Annexation of the Philippines Dear my Great Americans‚ After reading various letters from honorable people in society I have made up my mind to disregard annexing the Philippines. Relieving the Philippians from Spanish rule was a great deed by America and we should feel righteous for our actions instead of trying to compensate for them. America is familiar with being under control by an overseas government. We fought honorably and heroically for our independence. Are we really going to jeopardize
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Texas: Founding of a New State The Texas territory has been governed by several nations since Spain first claimed the land in the 1500s. The journey from Spain’s claim to Sam Houston’s Battle of Jacinto is a very interesting one that includes settlers‚ politicians‚ armies and nine different constitutions. After the Battle of San Jacinto‚ Sam Houston and governments to follow had many obstacles to overcome with the forming of a solid state constitution. The development of Texas came from two areas:
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