BUS 324 Services Marketing Group Assignment 2: Literature Review Emirates Airlines Done By: Sheela Mehta Date: 14/11/2012 Literature Review on Customer Service Management Introduction One among many of the definitions given to customer service by Jay Kandampully (2012) in his book “Service Management: A New Paradigm in Retailing” are “Customer Service is a series of activities designed to enhance the level of customer satisfaction- that is‚ the feeling that a product or
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Repressive Colonial Policies The British had conquered India to promote their own political interest so followed many repressive policies. These policies become major barrier to India’s development. Some of these policies‚ especially those followed by Lord Lytton gave birth to nationalism. Lord Lytton was Viceroy from 1876-1880. The resentment against the British rule increased because of repressive measures. 1. In 1877 he organised a Grand Delhi Durbar to proclaim Queen Victoria as the Empress
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It is important to read and discuss Mukherjee’s "A Wife’s Story" as an integral part of twentieth-century American literature and not as an "exotic" short story by a foreign writer. As the essay accompanying "A Wife’s Story" points out‚ Mukherjee identifies herself very strongly as an American writer writing about twentieth-century Americans. Although most of her stories are about South Asian-Americans (South Asia in the contemporary geopolitical arena usually consists of Bangladesh‚ India‚ Pakistan
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Edward Gibbon 17 The Lady of the Last Minstrel Sir Walter Scott 18 Pride and Prejudice Jane Austen 19 Time Machine H.G. Wells 20 Arthashastra Kautilya 21 Le Contract Social Jean Jacques Rousseau 22 Avigyan Sakuntalam Kalidas 23 Anand Math Bankimchandra Chattopadhyay 24 Mein Kampf Adolf Hitler 25 Ain-i-Akbari Abul Fazal 26 Akbar-Nama Abul Fazal 27 Shakuntala Kalidas 28 War and peace Leo Tolstoy 29 A Dangerous place D.P. Moynihan 30 Raghuvamsa Kalidas 31 Adventures
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PRESENTED BY HIRAL MEHTA 61 SAURAV MEHTA 62 POONAM MISHRA 63
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Intellectual Property Rights 2014 1.Intellectual property rights: US set to punish India The Indian embassy in Washington DC too scheduled a briefing by its economic and commerce wings soon after the expected US action. TNN | Feb 10‚ 2014‚ 10.28PM IST WASHINGTON: It’s not looking good between New Delhi and Washington. Tensions over the Khobragade episode are yet to fully dissipate‚ but the two sides are locking horns again over intellectual property rights. The Obama
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Book review of “For the love of India” (A biography of Jamsetji Tata ‚ written by R.M.Lala) Jamsetji Tata‚ the founder of Tata sons‚ was a pioneer of Indian Industry. He is credited with giving Indian Industry a new direction by creating a vision for first steel plant & hydroelectric plant. Prior to that‚ Business community in India was basically a trading community‚ with only major exports in cotton‚ jute & tea. He was the one who changed India’s industrial & economic character. He fulfilled
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Sachin Ramesh Tendulkar Sachin Ramesh Tendulkar; born 24 April 1973) is an Indian cricketer widely regarded as one of the greatest batsmen in the history of cricket. He is the leading run-scorer and century maker in Test and one-day international cricket. He is the only male player to score a double century in the history of ODI cricket. In 2002‚ just 12 years into his career‚ Wisden ranked him the second greatest Test batsman of all time‚ behind Donald Bradman‚ and the second greatest one-day-international
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1 A.J.Consultants 1004‚ Pragati Tower‚ Rajinder Place‚ New Delhi - 110 008 Rajinder Place 5735687/ 5752130 5751330 ajpc@vsnl.com Construction Rajan Ramani 2 Integrated Services C-159 Nariana Industrial Area‚Phase-1‚New Delhi-110028 Nariana 5528896 / 8634 595809 / 6905 5794706 shobh@ndf.vsnl.net.in Finance Shobha Jaishankar 3 Metro Consultants 204‚ Mayur Plaza‚ Mayur Vihar‚ Phase-I Extn‚ New Delhi-91 Mayur Vihar 2714415 2711575 metro@del3.vsnl.net.in Finance Suchitra/Saumit 4 Prime Connection
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NON-RESIDENT INDIAN (NRI) BANKING AT KOTAK MAHINDRA BANK LIMITED BY SIDHI MEHTA Under the guidance of Mr. ANUP PAL Retail Liabilities A report submitted in Partial Fulfillment of the requirements of MBA Program of FACULTY OF MANAGEMENT STUDIES‚ MLSU‚ UDAIPUR (FINANCIAL SERVICES MANAGEMENT) (Session 2010-2012) DECLARATION I Sidhi Mehta‚ declares that the report on “NRI BANKING” is an original work done by me And
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