processes in overlapping parts‚ and at a minimum includes these parts: Using accessible knowledge from outside sources Embedding and storing knowledge in business processes‚ products and services Representing knowledge in databases and documents Promoting knowledge growth through the organization’s culture and incentives Transferring and sharing knowledge throughout the organization Assessing the value of knowledge assets and impact on a regular basis 2 Why is KM important to an organization? Proactive
Premium Knowledge management Knowledge
San Francisco Public Utilities Commission Preserves Expertise with Better Knowledge Management CASE STUDY A major challenge facing many companies and organizations is the imminent retirement of baby boomers. For certain organizations‚ this challenge is more daunting than usual‚ not only because of a larger spike in employee retirements‚ but also because of the business process change that must accompany significant shifts in any workforce. The San Francisco Public Utilities Commission (SFPUC)
Premium Business process management Business process Process management
product‚ you don’t know what is actually special‚ and it could really be used for a multitude of companies. Nonetheless‚ every single employee knows it by heart and comes across it every day. Welcome to Dannon. The world leader in fresh dairy products‚ Danone is the French parent company of the brand named Dannon in the United States. While mostly known to Americans for its extensive yogurt line‚ some more familiar with the company also recognize it for its line of waters‚ such as Evian and Volvic. There
Premium Yoghurt Brand management Management
What Is Knowledge Management? Knowledge Management is one of the hottest topics today in both the industry world and information research world. In our daily life‚ we deal with huge amount of data and information. Data and information is not knowledge until we know how to dig the value out of of it. This is the reason we need knowledge management. Unfortunately‚ there’s no universal definition of knowledge management‚ just as there’s no agreement as to what constitutes knowledge in the first place
Premium Knowledge management
Nature of Knowledge and Information: 2 III. The Important of Knowledge Management: 3 IV. Knowledge Management and Leadership: 7 V. Knowledge Management Life Cycle: 10 VI. Conclusion: 13 VII. References:…………………………………………………………………...14 I. Introduction: From the past‚ people used knowledge to do all the things to survive such as hunting and planting. These days‚ survival in the human life and either in the business‚ people need to transfer information to knowledge to take
Premium Knowledge Knowledge management
Knowledge management systems: strategic asset or not? Abstract In the knowledge based economy today‚ it is important for organisations to rapidly collect and share knowledge with globally dispersed locations. KMS is collection of technical artefacts designed to help organisations to achieve such goal. The purpose of this essay is to evaluated whether KMS are strategic asset from resource based view. The outcome of the finding determines whether KMS can be leveraged to facilitate knowledge dissemination
Premium Management Knowledge management Strategic management
Question 1 Knowledge management is a discipline that promotes an integrated approach to identifying‚ capturing‚ evaluating‚ retrieving and sharing all of an enterprise information assets. These assets may include databases‚ documents‚ policies‚ procedures and such. Knowledge management efforts typically focus on organizational objectives such as improved performance‚ competitive advantage‚ innovation‚ integration and continuous improvement of the organization
Premium Knowledge Tacit knowledge Management
FACULTATEA DE ADMINISTRAREA AFACERILOR (CU PREDARE IN LIMBI STRĂINE) SESIUNEA DE COMUNICĂRI ȘTIINȚIFICE STUDENȚEȘTI Knowledge Management COORDONATORI‚ Prof. Univ. Dr.‚ Marta-Christina‚ SUCIU Asist. Univ. Dr.‚ Mina‚ FANEA-IVANOVICI AUTORI‚ Mădălina‚ CERCELARU Alexandru‚ CIOACĂ Diana‚ CIORICEANU Antonia‚ CORDOȘ Michael‚ DIACONESCU GRUPA 112 BUCUREȘTI KNOWLEDGE MANAGEMENT Authors: Mădălina Cercelaru‚ Faculty of Business Administration‚ First year of study Alexandru
Premium Knowledge management
Czyszczoń and Aleksander Zgrzywa Politechnika Wrocławska‚ Faculty of Computer Science and Management‚ Institute of Informatics‚ Wybrzeże Wyspiańskiego 27‚ 50370 Wrocław‚ Poland {adam.czyszczon‚aleksander.zgrzywa}@pwr.wroc.pl http://www.zsi.ii.pwr.wroc.pl Abstract. This paper attempts to address the problem of the automatic customer segmentation by processing data collected in Social Customer Relationship Management (Social CRM) systems using Kohonen networks. Presented segmentation approach comprises
Premium Data mining Customer relationship management Cluster analysis
Knowledge management in an organisation means to capture the knowledge that is critical to them‚ constantly improve it and make it available in the most effective manner to those who need it.There are two types of knowledge explicit and tacit. Explicit knowledge is a kind of knowledge that can be expressed in formed E.g following a procedure.Tacit knowledge is influenced by emotions and beliefs E.g Respect‚ relationships. Bovis case study throws a light how knowledge management can be difficult
Premium Knowledge Tacit knowledge Knowledge management