Unit six Written Assignment MT435 Operations Management Kaplan University 05/22/2013 Introduction Albatross is a family owned company that was opened in 1976 by just a few family members. Over the years the company has seen tremendous growth which seems to be causing a lot of issues their production and administrative areas. They haven’t taken much up with newer technologies which makes what they have disorganized and not meeting the standards of most other companies in their
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Unit Three Written Assignment Unknown! MT435 Operations Management Kaplan University June 13‚ 2013 This case study references a business called Albatross Anchors. Albatross is a small‚ family business that manufactures two different types of anchors. Albatross Anchors case study is about a few challenges that are being called out into the open in hopes to fix. While some problems may be minor at best‚ other ’s could lead to major profit loss. Most of these
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03/09/2013 Introduction Albatross Anchors is a family-owned business which was established in 1976‚ located on twelve acres in a rural suburb of Smalltown in the United States. Albatross Anchor started with four family members‚ and has essentially grown to one hundred and thirty employees. Their operations started off as manufacturers of bell/mushroom anchors but as of 1989‚ the owners decided to expand the product line to include fabricated snag hook anchors. The Albatross Anchors only distributes their
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Unit six Written Assignment Albatross Anchor Operational Changes Farima Thomas MT435 Operations Management Kaplan University 12/17/2012 Albatross Anchor Operational Changes Introduction Albatross Anchors is a small family owned business that began in 1976. The company has grown exponentially over the years with more than one hundred and thirty employees. As the company grew‚ their operational issues in the production and administrative area grew as well. The organization
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current issues that work within your budget and thought process. We only ask that you read our proposal and approach it with an open mind. Question One 1. Cost a) Cost of Production: At the moment Albatross Anchors produces two types of anchors‚ the bell anchor and the snag hook anchor‚ at cost of $8.00/pound and $11.00/pound. The cost of production also includes salaries‚ utilities‚ facilities‚ administrative‚ insurance‚ and marketing expenses. Due to that fact that the administrative offices
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Unit three Written Assignment Ashley Kauffman MT435 Operations Management Kaplan University June 23‚ 2011 Introduction Question One Based on the information presented in the scenario/case study discuss Albatross Anchor’s competitiveness in relation to (please address all items in the below list and provide support for your conclusions): 1. Cost a) Cost of Production: b) Economies of Scale in material purchasing: c) Cost of Raw Materials Sitting Idle in the Warehouse:
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Introduction: "The customer is always right" is a famous business slogan. The underlying truth behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers‚ keeping loyal customers‚ and developing referrals for future customers Important of Customer Service: Customer service is important because customer service does more than simply provide a means
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Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude‚ Understanding the customer’s needs‚ Clear communication‚ Dealing with difficult customers‚ Business telephone etiquette‚ Customer service and technology‚ and Serving diverse populations. The essay provided also uses examples of these situations and may include
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for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction
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Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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