EXECUTIVE SUMMARY Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales‚ because consumers might take their business to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It
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Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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Services Marketing Name：Hang Hu Student number: 12350648 Date:26/03/2014 Introduction: As a Level 2 student studying Advertising and marketing‚ Service marketing plays an important role in my study. Service marketing is a sub field of marketing which covers the marketing of both goods and services (Wikipedia.com‚ 2014). It is considered to be a special kind of marketing‚
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1.1 Unit Adults and young people as learners What are the characteristics of adult and young people as learners? There is no single definition of an adult learner. However‚ an adult learner is a person that is 21 years and up who is involved in formal and informal learning. Generally in the United Kingdom‚ an adult is anyone over the age of 18 years of age; however‚ the term adult learner implies that the individual has not necessarily recently finished mainstream education. Remember: Learning
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Explain how the procedures of the work setting protect both children and young people and practitioners. Not only do Gap Club’s procedures protect the children who attend the club but they also protect the staff too. An example of this would be the policies and procedures relating to the receipt‚ storage and administration of medicine. All staff at Gap know that this should be strictly adhered to as the aim of the policy is to protect us and the children against medication errors. The dose and
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CRM System – Week 4 Learning Team Assignment University of Phoenix Research and Analysis of CRM Systems In order for companies to remain competitive it’s important that a strong and loyal customer base be established. While there are many methods to attaining customer information and customer responses‚ this can be done more successfully through the use of a Customer Relationship Manager (CRM) software package. There are many CRM software packages in use today‚ however‚ it’s
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Policy and Performance 21 January 2010 Gordon McIntosh Catering Services Review EPI/10/027 1. PURPOSE OF REPORT The purpose of the report to provide the Committee with: (i) A briefing on the outcomes of the best value review of Catering Services that was carried out on following instruction in March 2009. Detail of the recommendations made following the consultancy work undertaken as part of the review by the Association for Public Service Excellence (APSE). (ii) 2. RECOMMENDATION(S) It is recommended
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CU1523 Working together for the benefit of children and young people 1.1 Multi-agency working aims to support children and young people earlier to ensure they meet the five Every Child Matters (ECM) outcomes. The five outcomes of ECM state that we need to be working together to achieve the best possible outcomes for children in our setting. These outcomes are: • Be healthy • Stay safe • Enjoy and achieve • Make a positive contribution • Achieve economic well being Multi-agency working brings
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| |0 - 3 years |Fast development |Adults communicate with children from birth |Find their identity | | |Fine motor skills: |Require stimulation and attention as they are always |Form a strong attachment with parent / carers / key workers | | |Drawing‚ page turner‚ using a knife & fork‚ threading
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3045 1.1 Explain how legislation‚ frameworks‚ codes of practice and policies relating to positive behaviour support are applied to own working practice. The aspects of my role within our setting are regulated by our policies and procedures which have been written with current legislation such as the Children’s act. These policies and procedures cover promoting positive behaviour and we all follow that as our code of practice as this is an important area to both us and all our children. We focus
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