[Task 1]{M1} I am going to explain how different customers’ needs and expectations can differ. The supermarket industry provides a good example of the way in which different groups of customers will have different expectations and needs. Some customers just want to buy standard products at the lowest possible prices. They will therefore shop from supermarkets that offer the lowest prices and provide a reasonable range of products. In contrast‚ some customers are looking for variety and quality
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Unit 1: Communication and Professional Relationships with Children‚ Young People and Adults Unit code: F/601/3327 QCF Level 3: Specialist Credit value: 2 Guided learning hours: 10 Unit aim This unit provides the knowledge and understanding which underpins effective communication and professional relationships with children‚ young people and adults Unit introduction Successful relationships have a positive effect on learning and behaviour. Being listened to and
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Users of financial information and their informational needs. Users of accounting information are either internal or external to the organization. These users need information to help them make informed or reliable decisions or judgements with regards to the organization. Different groups have different demands for the financial information contained in a set of accounts. Information needs of internal users These include; Management; This category is made up of the senior employees who run
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Recording‚ Analysing And Using HR Information Activity One Two Reasons Why The Organisation Need To Collect Data There are several reasons why organisations need to collect data such as; Legal Obligations‚ so that if there was ever a complaint put to a tribunal HR would have all the relevant date to back up their story and be able to provide evidence in the form of that data. Monitoring data is also a very important factor‚ as it allows HR to keep an eye on the running of the business
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With reference to different types of performance appraisal‚ discuss how effectively performance appraisal meets the needs of the employer and the employee. “Performance appraisal” is a discrete‚ formal‚ organizationally sanctioned event‚ usually not occurring more frequently than once or twice a year‚ which has clearly stated performance dimensions and/or criteria that are used in the evaluation process. Furthermore‚ it is an evaluation process‚ in that quantitative
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Explain each of the terms: • Speech - it is a meaningful vocalised form of language and involves the physical motor ability to make sounds‚ i.e. pronouncing articulate sounds and words accurately‚ and speaking fluently in the correct tone‚ volume and intonation. It is used to express wants and needs‚ feelings and emotions‚ thoughts and ideas. Correct speech is delivered without stuttering and in a suitable vocal condition. • Language – it is a way of communicating in a pre-structured‚ systematic
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Information Needs of Managers and Other Users Managerial accounting information is needed by a number of individuals. In particular‚ managers and empowered workers need comprehensive‚ up-to-date information for: (1) Planning‚ (2) Controlling‚ and; (3) Decision making. Planning requires setting objectives and identifying methods to achieve those objectives. For example‚ a firm may set the objective of increasing its short-term and long-term profitability by improving the overall quality
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Potential effects on the service user could be: Marginalisation- Marginalisation is when a person is pushed to the edge of society. This is a potential effect of discrimination because a person is made to stand out and made to be different from everyone else and they can therefore feel like they are all alone. Low self-esteem and self-identity - Discrimination can lead to people losing
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PTLLS Assignment 6 Explain the need for record keeping and the types of record you would maintain Types of record Attendance record Tracking sheet / feedback records Accident book Health and safety records Materials and resources Attendance records are used to keep a log of student’s attendance and are also used as a health and safety document. If there is a fire‚ this record will then tell you if there is any one missing and therefore advise you if any one is still in the building
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Maslow’s hierarchy of needs theorizes that an employee’s most basic needs must be met before he will be motivated by higher needs. The hierarchy consists of five categories physiological‚ safety‚ belongingness‚ esteem and finally self-actualization. Maslow theorized that we are driven by primary needs‚ however the strongest source of motivation is the lowest unsatisfied need at the time; as the lower level need is satisfied the next higher need in the hierarchy becomes the primary motivator. With
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