Business Studies Year 12 Operations, Marketing, Finance and Human Resources Essay Example
OPERATIONS
OPERATIONS STRATEGIES operations strategy refers to the decisions which shape the long term capabilities of any type of operations. The aim of operations strategies is to manage and use the resources of the business to achieve and maintain competitive advantages in the market place. Operations strategy is usually considered in terms of performance objectives such as quality, speed of response, dependability, flexibility and customisation and cost.
QUALITY MANAGEMENT
Quality management involves planning to develop a policy that focuses on setting performance objectives that clearly set quality as a foremost goal. Quality management includes all the activities that business use to strive for and achieve quality and covers quality control, assurance and improvement. There are three main strands to quality management
-quality control: is a feedback control. It is a review process whereby everything that is involved in the operations process of production is reviewed. The QC process is undertaken to ensure that a predetermined or minimum level of quality in a good or service has been achieved during operations.
-quality assurance: involves monitoring and evaluation of the various processes of a project, service or facility to ensure that minimum levels of quality are being achieved by the production process.
-quality improvement: is a process which aims to reduce the rate at which mistakes occur in the production process. It involves analysing what has happened in the operations processes and what actions will be taken to improve performance.
OVERCOMING RESISTANCE TO CHANGE change is inevitable as without change there can be no improvement. In today’s technological society the pace of change is rapid and businesses need to keep up with new processes, applications and ideas. Reasons for resistance of change: resistance to change is the perception that a change will threaten an individual or group. Managers often view resistance to change
OPERATIONS STRATEGIES operations strategy refers to the decisions which shape the long term capabilities of any type of operations. The aim of operations strategies is to manage and use the resources of the business to achieve and maintain competitive advantages in the market place. Operations strategy is usually considered in terms of performance objectives such as quality, speed of response, dependability, flexibility and customisation and cost.
QUALITY MANAGEMENT
Quality management involves planning to develop a policy that focuses on setting performance objectives that clearly set quality as a foremost goal. Quality management includes all the activities that business use to strive for and achieve quality and covers quality control, assurance and improvement. There are three main strands to quality management
-quality control: is a feedback control. It is a review process whereby everything that is involved in the operations process of production is reviewed. The QC process is undertaken to ensure that a predetermined or minimum level of quality in a good or service has been achieved during operations.
-quality assurance: involves monitoring and evaluation of the various processes of a project, service or facility to ensure that minimum levels of quality are being achieved by the production process.
-quality improvement: is a process which aims to reduce the rate at which mistakes occur in the production process. It involves analysing what has happened in the operations processes and what actions will be taken to improve performance.
OVERCOMING RESISTANCE TO CHANGE change is inevitable as without change there can be no improvement. In today’s technological society the pace of change is rapid and businesses need to keep up with new processes, applications and ideas. Reasons for resistance of change: resistance to change is the perception that a change will threaten an individual or group. Managers often view resistance to change