A Case Study on Equity Bank: Operations of Bank Ageny

OPERATIONS OF BANK AGENCY IN KENYA- EQUITY BANK AND BANK AGENTS IN NAIROBI WEST by MUNGA, DOROTHY WAMBAIRE
056157
A Management Research Project Proposal submitted in partial fulfillment of the requirements for the degree of
Bachelor of Commerce
Strathmore University 2013
Declaration

This is to certify that this research proposal is my original work and that it has not been presented or submitted for a degree award in any other institution of higher learning. Information from other sources has been duly acknowledged.

Munga, Dorothy Wambaire

Registration Number: 56157

Sign:

Date:

This proposal has been submitted for examination with my approval as the university supervisor.

Mrs. Juliana Kamau

Lecturer

School of Management and Commerce

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Date:

Acknowledgement
This research proposal would not have been completed in time without the help of a number of people. First and foremost I’d like to thank my supervisor, Mrs. Juliana Kamau whose guidance throughout the writing of this research proposal was priceless. I would like to thank the Strathmore University Library for availing the materials that were quite essential in the writing of this proposal. Special thanks to the School of Management and Commerce which has granted me the opportunity to do this project. My friends and members of my family were a constant source of ideas, encouragement and support throughout this time and for that I thank them all. The Almighty God has given me the strength, the grace and patience through the entire time and I thank Him most sincerely. To all who participated and aided me directly or indirectly, I thank you all. Table of Contents
Declaration 2
Acknowledgement 3
CHAPTER 1 5
1.1 Background Information 5
1.2 Problem Definition 7
1.3 Research Objectives 8
1.4 Research Questions 8
1.5 Significance of the Study 8
CHAPTER 2 10
LITERATURE REVIEW 10
2.1 Introduction 10
2.2 Definition of a Bank Agent 10
2.3 Reasons

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