A Case Study on Equity Bank: Operations of Bank Ageny

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OPERATIONS OF BANK AGENCY IN KENYA- EQUITY BANK AND BANK AGENTS IN NAIROBI WEST by
MUNGA, DOROTHY WAMBAIRE
056157
A Management Research Project Proposal submitted in partial fulfillment of the requirements for the degree of
Bachelor of Commerce
Strathmore University
2013
Declaration

This is to certify that this research proposal is my original work and that it has not been presented or submitted for a degree award in any other institution of higher learning. Information from other sources has been duly acknowledged.

Munga, Dorothy Wambaire

Registration Number: 56157

Sign:

Date:

This proposal has been submitted for examination with my approval as the university supervisor.

Mrs. Juliana Kamau

Lecturer

School of Management and Commerce

Sign

Date:

Acknowledgement
This research proposal would not have been completed in time without the help of a number of people. First and foremost I’d like to thank my supervisor, Mrs. Juliana Kamau whose guidance throughout the writing of this research proposal was priceless. I would like to thank the Strathmore University Library for availing the materials that were quite essential in the writing of this proposal. Special thanks to the School of Management and Commerce which has granted me the opportunity to do this project. My friends and members of my family were a constant source of ideas, encouragement and support throughout this time and for that I thank them all. The Almighty God has given me the strength, the grace and patience through the entire time and I thank Him most sincerely. To all who participated and aided me directly or indirectly, I thank you all.  

Table of Contents
Declaration2
Acknowledgement3
CHAPTER 15
1.1 Background Information5
1.2 Problem Definition7
1.3 Research Objectives8
1.4 Research Questions8
1.5 Significance of the Study8
CHAPTER 210
LITERATURE REVIEW10
2.1 Introduction10
2.2 Definition of a Bank Agent10
2.3 Reasons for Bank Agency Adoption and Results11
2.4 Activities of a Bank Agent13
2.5 Regulations of Bank Agency13
CHAPTER 316
3.0 RESEARCH METHODOLOGY16
3.1 Introduction16
3.2 Research Design16
3.3 Population and Sampling16
3.4 Data Collection Methods17
3.5 Data Analysis and Presentation17
References18
APPENDIX 120
APPENDIX 221

CHAPTER 1

INTRODUCTION
1.1 Background Information
This chapter provides an introduction to the research problem and brings out the interest in the field through the stated objectives. It provides background information on Bank Agency in Kenya. It further brings out the need for carrying out this research and to whom it will be of benefit.

The banking sector has been growing tremendously over the past decade. According to the recent release on the bank growth industry, a quarterly report, there has been continued growth trajectory with the size of assets standing at Kshs. 2.2 trillion, loans and advances worth Kshs. 1.3 trillion, while the deposit base was Kshs. 1.7 trillion and profit before tax of Kshs. 53.2 billion as at 30th June 2012. During the same period, the number of bank customer deposits and loan accounts stood at 14,893,628 and 2,051,658 respectively, (Central bank of Kenya, 2012).

Despite this, the banks of Kenya have made an effort to reach out to the rural populations that have over the years been neglected. This has been with an effort to reduce the number of unbanked people which stands at 56% worldwide, and 64% in developing countries (Ardiac et al, 2010).

According to Thomas (2006) a bank has been defined as an institution that accepts various types of deposits and uses the funds to grant loans and purchase safe debt instruments. The main operations depicted are issuing of deposits to the public and accepting deposits. In Kenya, these services have been offered through the establishment of branches that are common in the urban areas.

A bank means a body corporate or other body of...
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