Yummy Goes to Davao
College Of Business Administration St. Michael’s College
Quezon Avenue, Iligan City
In Partial Fulfillment for the requirements of the course
HRD 1: Human Resource Management
Presented to:
Prof. Marlo C. Novino
Presented by:
Dagondon, Marycris Q.
Tagalogon, Himaya U.
TABLE OF CONTENTS
I. Executive Summary 1
II. Statement of the Problem 2
III. Areas of Consideration 3
IV. Fishbone Diagram 4
V. Alternative Courses of Action 5
VI. Evaluation of Analysis 6
VII. Conclusion 7
I. EXECUTIVE SUMMARY
Super Computer Services International or the SCSI was founded in 1975 in more than 50 countries. From 2004-2006, the company experience dramatic growth with sales that is increasing in about 20% and one of the reason for the success of the company was the company’s creation of Call Centers in the Philippines. The company used the strategy of providing low cost and high Quality service. Since the Call center that the company established in the Philippines because the call center stuff process the customers orders and they are the one handled customer Inquiries.
The Company’s success continued and remained high as 25% per year. The employees tend to be recruited by other call centers or some are promoted to positions. So the company established a job enrichment program. But this program took an additional responsibility and affects the employee’s job. In which instead of the call center agent’s job only is to handle customer’s Inquiries it also be their responsibility to handle customer’s problems.
1 II. STATEMENT OF THE PROBLEM
* What are the major HR problems in this case?
* How will you go about solving the problems you listed in number 1?
* If you were an associate at SCSI, would you be happy now that your job has been enriched? Why do you say so?
2
III. AREAS OF CONSIDERATION
SWOT ANALYSIS
Strength | Weakness |
Quezon Avenue, Iligan City
In Partial Fulfillment for the requirements of the course
HRD 1: Human Resource Management
Presented to:
Prof. Marlo C. Novino
Presented by:
Dagondon, Marycris Q.
Tagalogon, Himaya U.
TABLE OF CONTENTS
I. Executive Summary 1
II. Statement of the Problem 2
III. Areas of Consideration 3
IV. Fishbone Diagram 4
V. Alternative Courses of Action 5
VI. Evaluation of Analysis 6
VII. Conclusion 7
I. EXECUTIVE SUMMARY
Super Computer Services International or the SCSI was founded in 1975 in more than 50 countries. From 2004-2006, the company experience dramatic growth with sales that is increasing in about 20% and one of the reason for the success of the company was the company’s creation of Call Centers in the Philippines. The company used the strategy of providing low cost and high Quality service. Since the Call center that the company established in the Philippines because the call center stuff process the customers orders and they are the one handled customer Inquiries.
The Company’s success continued and remained high as 25% per year. The employees tend to be recruited by other call centers or some are promoted to positions. So the company established a job enrichment program. But this program took an additional responsibility and affects the employee’s job. In which instead of the call center agent’s job only is to handle customer’s Inquiries it also be their responsibility to handle customer’s problems.
1 II. STATEMENT OF THE PROBLEM
* What are the major HR problems in this case?
* How will you go about solving the problems you listed in number 1?
* If you were an associate at SCSI, would you be happy now that your job has been enriched? Why do you say so?
2
III. AREAS OF CONSIDERATION
SWOT ANALYSIS
Strength | Weakness |
References: http://smallbusiness.chron.com/meaning-recruitment-selection-2520.html http://www.iriconsultants.com/book/export/html/21 http://www.managementstudyguide.com/training-and-development.htm 7