Workplace Violence

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UNLV Theses/Dissertations/Professional Papers/Capstones

5-1-2002

Workplace violence: A case study
Robert F. White
University of Nevada, Las Vegas

Repository Citation
White, Robert F., "Workplace violence: A case study" (2002). UNLV Theses/Dissertations/Professional Papers/Capstones. Paper 522. http://digitalscholarship.unlv.edu/thesesdissertations/522

This Capstone is brought to you for free and open access by Digital Scholarship@UNLV. It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact marianne.buehler@unlv.edu.

WORKPLACE VIOLENCE: A CASE STUDY

By

Robert F. White

Bachelor of Science University of Maryland University College 1991

A Professional Paper submitted in partial fulfillment of the requirements for the

Master of Public Administration Department of Public Administration Greenspun College of Urban Affairs

Graduate College University of Nevada, Las Vegas May 2002

ACKNOWLEDGEMENT

I would like to thank the faculty for the encouragement and help that they gave me during the course of my studies with the department. A special thanks to my family for their support as I accomplish yet another goal and will undoubtedly move on to others. Last but not least, I thank my examining committee for their time, and especially my committee chair Anna Lukemeyer for the guidance and encouragement she gave me as I worked this project.

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TABLE OF CONTENTS

ACKNOWLEDGEMENT TABLE OF CONTENTS INTRODUCTION LITERATURE REVIEW Extent of Workplace Violence Cost of Workplace Violence Causes of Workplace Violence Workplace Factors Psychological Processes Putting Workplace Factors and Psychological Processes Together Preventing Workplace Violence METHODOLOGY Information Collection Process The Setting FINDINGS AND ANALYSIS Summary of Analysis Employment Process Termination Process Evaluate the Work Environment

ii iii 1 3 4 8 9 9 10

13 15 18 18 19 22 23 24 25 27

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Intervention Programs Education and Training Security Measures CONCLUSION Recommendation Additional Research APPENDICES Comprehensive list of Prevention Plan Elements Interview Instrument Behavior Risk-Incident Narrative (See original text) REFERENCES

28 32 34 35 36 37

38 40 45 52

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INTRODUCTION

This paper addresses the problem of workplace violence. Because research into workplace violence is relatively new, there is not much research into managerial response to violent incidences. This paper helps to establish a template that may become a useful managerial tool to decrease the potential for future workplace violence that may lead to loss of life and unnecessary monetary loss. Managers are not necessarily equipped to develop appropriate measures to effectively deal with violent issues. Given the proper tool, managers can often work wonders. The paper focuses on homicide in the workplace, which has been the second leading cause of work related death. In particular, the focus is violence committed by employees or former employees and directed against fellow employees, supervisors and managers. The research and recommendations of several researchers are presented and used to establish workplace violence prevention plan strategies. Statistical data from the National Institute for Occupational Safety and Health is presented to put the problem in prospective. Theories on what causes or precipitates workplace violence are discussed to lay a foundation for ways to prevent violence in the workplace. Finally, a case study of the postal service Las Vegas valley area is presented to determine what plans were developed to address workplace violence and to relieve the fear of violence among the employees. I look into how seriously the threat of violence is taken and what actions are taken in the event of a violent incident to protect people and property. The purpose of the case...
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