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Work Place Conflict

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CHAPTER- 1

1. INTRODUCTION:

“Workplace Conflicts and Resolution Mechanisms”

We know that resources get dissipated a lot in unwarranted directions, and sometimes conflicts are known to become one such reason. Conflicts beyond reasonable levels seem to be the major source of wastage of valuable resources in many ways.

1. Workplace Conflict

Workplace conflict is a type of conflict that occurs in workplaces. The conflicts that arise in workplaces may be shaped by the unique aspects of the work environment, like the long hours many people spend at their workplace, the hierarchical structure of the organization, and the difficulties (e.g. financial consequences) that may be involved in switching to a different workplace. Causes for workplace conflict can be personality or style differences and personal problems such as substance abuse, childcare issues, and family problems. Organizational factors such as leadership, management, budget, and disagreement about core values can also contribute.

Workplace conflicts cannot be termed as destructive all the time. Conflict that occurs in organizations need not be destructive, provided the energy associated with conflict is harnessed and directed towards problem-solving and organizational improvement. However, managing conflict effectively requires that all parties understand the nature of conflict in the workplace.

2. Resolution Mechanism

Conflict resolution is any reduction in the severity of a conflict. It may involve conflict management, in which the parties continue the conflict but adopt less extreme tactics; settlement, in which they reach agreement on enough issues that the conflict stops; or removal of the underlying causes of the conflict. Settlements sometimes end a conflict for good, but when there are deeper issues—such as value clashes among people who must work together, distressed relationships, or mistreated members of one’s ethnic group across a...