Watson is a good example of a computer system demonstrating intelligence similar to that of a human. Even though Watson is a machine and it was created by human, it collects a lot of information about everything and it can show it perfectly. That is why Watson even won the jeopardy game. “Watson beat Brad Rutter, the biggest all-time money winner on jeopardy and Ken Jennings, the record holder for the longest championship streak (74 wins)”.
What Watson be useful in customer service systems? What would it take for businesses to use Watson for this