Verizon Wireless Billing Letter

Thank you for allowing Verizon Wireless the opportunity to respond to Ms. Rani Haider complaint. In his complaint Ms. Haider explains that he was charged a $5.00 late fee on his last billing statement. He explains he made his payment on time. Ms. Haider request an adjustment be placed on his account.

Payments are due on or before the bill due date. Any charges remaining unpaid 1 day prior to the bill cycle date are subject to a late fee. A late fee is added when any past due balance is $5 or greater.
Late fee charges are assessed:
Haider’s September 22, 2017, invoice total amount due was $231.69 by October 17, 2017. Ms. Haider contacted customer service on October 18, 2017, in regard to service issues. A courtesy credit of $114.00 was issued to her account and appears on the October 22, 2017, invoice. Ms. Haider’s payment was not received by the 17th of the month; therefore, a late fee was accessed the October 22, invoice.

Based on the findings, Verizon Wireless finds that the late fee billed is valid. However, in order to bring resolution to this matter a credit of $5.00 has been issued to Ms. Haider's account and will reflect on the November 22, 2017, billing statement.

I contacted Ms. Haider on November 13, 14, and 20, 2017, via phone and email; however, I as was not able to speak with her.

Verizon Wireless appreciates the opportunity to respond to Ms. Haider’s concerns and apologizes for any inconvenience this matter may have caused. Should you and/or Ms. Haider have any additional questions or concerns, please contact me at 949-286-7842 between 7:30 am and 4:00 pm (PST), Monday through Friday or you may contact Customer Service at 800-