Vacancy Question Paper

1. Vacancy Information
Vacancy Announcement: 14CS1-WIX0245-0962-05-CA
Position Title: CONTACT REPRESENTATIVE
Series: 0962
Grade: 05
Location(s): Saint Louis, MO, US
Veteran's Preference: NOT A VET

2. Personal Information
Name: DONNELLA MOORE
Email: [e-mail]
Telephone 1: Mobile - 3144845755
Telephone 2: Evening Phone - 3144842529
Telephone 3: Day Phone - 3144845755

3. Eligibility Questions
*1.Are you a veteran who was separated from the armed forces under honorable conditions after completing an initial continuous tour of duty of 3 years ( may have been released just short of 3 years ) ?
Answer: No
*2.If you are a male at least 18 years of age, born after December 31, 1959, have you registered with the Selective
Answer: No
*17.Displaced/surplus employee information:
Answer: Not applicable

4.Vacancy Questions
Grade 05 responses
To be eligible for this position at this grade level, you must meet the requirements below. To qualify for this position at this grade level you must have at least one year (12 months), or more of specialized experience: Specialized experience is experience that is in or related to this position and provided you with the particular knowledge, skills and abilities to perform successfully the duties of this position. The experience may have been gained in full time positions conducting face to face and or telephone interviews, researching public records or guidelines, resolving problems and issues, and explaining the requirements placed on them by laws and regulations.

Specialized experience may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures.
Experience may also have been gained through work in customer service positions that involved frequent contact with the public, and may have involved researching and/or adjusting customer
One full year of academic study (30 semester hours, 45 quarter hours, 720 formal classroom hours) beyond the second year is equivalent to 6 months of specialized experience. To be creditable education must have been obtained in an accredited business, secretarial or technical school, college or university.

College: Colleges award credits by semester or quarter hours. One year of college is generally composed of two semesters equally 30 semester hours or three quarters equally 45 quarter hours. Two years is 60 semester hours or 90 quarter hours, and so on. You will need to use semester hours when combining college education with experience. If some or all of your college credits are quarter hours, you must change them to semester hours. This is done by dividing the total number of quarter hours completed by 1.5. For example, 12 quarter hours divided by 1.5 equals 8 semester hours. To combine with experience, take your total number of semester hours (in excess of 60 semester hours) completed and divide by 60 semester hours. Then take your total months experience and divide by 12. The last step is to add these two numbers together. If the result is one or more, you have the required combination to meet the