Understanding the Collection Process

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Understanding the Collection Process
May 15, 2011
HCR/230

Collection Calls
Collection Calls
Collection Letters
Collection Letters
Collection Call Strategies
Collection Call Strategies

Understanding the Collection Process
Collection Letters
For the largest part, the collection's correspondence in our practice is the primary notice that their bill is overdue. Collection correspondences are ordinarily professional, respectful, concise, and to the matter, this jog one's memory that a payment is owed. Our medical office has payment options for the patients if he or she cannot pay the complete balance. This is still the obligation of the patient to pay off the bill. The medical office staff determines what kind of correspondences should be sent to accounts in the various past-due phases. The accounts, which are past-due longer will experience more disputable correspondences (Valerius, J., Bayes, N., Newby, C., & Seggern, J. 2008).

Collection Calls
Once the account is past due our collection specialists start calling the patient for payment arrangements. The initial call is used to confirm the patient has gotten a bill, and collections are resolved without difficulty at this point. Nevertheless, some clients are incapable or reluctant to settle. Each patient’s circumstance is different, and collection counselors deal with each client cautiously. The collection company policy is to be proficient and courteous, but collection counselors are calling to gather funds owed to the medical office (Valerius, J., Bayes, N., Newby, C., & Seggern, J. 2008).

Collection Call Strategies
Our collection specialists cannot go with specific wording when placing telephone calls. They must respond to circumstances and utilities productive approaches to conduct payment arrangements. The following is the overall policies that collection specialists exercise when communicating to patients on the telephone: 1. Be straightforward and honest, and inform...
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