Resource: Ch. 7 of Introduction to Business
Read the two case studies (Two Men and a Lot of Trucks and the case study Siemens’s New Boss) on pp. 233–236 of the text. Answer the following in a 200- to 300-word response:
List the specific names of the motivation theories from Ch. 7 (i.e. Maslow’s, Expectancy Theory, Goal-Setting Theory, Equity Theory, Job Enrichment Theory) which are found in each case study Describe these theories you identified in the case studies and cite specific examples of how they were used. What was each business owner’s approach to creating high-performing teams within their company?
The motivation theories used in Two Men and a Lot of Trucks are the Expectancy Theory and the Equity Theory. With having the motto “To treat others as you would want your Grandma treated.” the company is expecting the owners and employees to treat customers with respect as well as their belongings, therefore causing the customers to be satisfied and to refer other friends to use the services of Two Men and a Truck. With the Equity Theory the company has set up a computer lab where franchisees can compare data of other franchisees and communicate about what is working and what is not. Mary Ellen Sheets approach to creating high-performing teams was to be the best out there. She came up with a moving company to move clients within city limits or short distances, and by charging by the hour instead of by the pound. She also made sure everything was spotless and her employees were in clean uniforms. She guaranteed the work done, and followed up with any complaints that were made and resolved them. The motivation theories used in Siemen’s New Boss are Goal-setting theory, Management by objectives (MBO), and the Maslow’s needs hierarchy theory. Klaus Kleinfeld, began working for Siemen’s in 1987, he has since worked in 17 different departments of the company. When he became the new boss, he implicated the goal-setting theory by...
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