Essentially, TRICARE Health Plans is struggling to keep their customers happy. The attached report recommends a complete overhaul in the following areas: 1. organization design, 2. work design 3. management and leadership, 4. reversal and minimized power and organization politics, 5. quality assurance implementation, and 6. organization strategies. Based on current surveys, these changes would improve customer satisfaction and reduce lost profits due to high organizational turnover rates. Finally, TRICARE has taken several steps throughout their organization in order to ensure that their medical plans are more in line with the competitive medical health plans that are readily available.
Table of Contents
Cover Page
References: Office of the Assistant Secretary of Defense (Health Affairs) and the TRICARE Management Activity. (2005, December 30). U.S. Department of Defense Military Health System. Retrieved February 24, 2006, from http://www.tricare.osd.mil/ Office of the Assistant Secretary of Defense (Health Affairs) and the TRICARE Management Activity. (2005, December 30). U.S. Department of Defense Military Health System. Stakeholders ' Report. Retrieved February 24, 2006, from http://www.tricare.osd.mil/stakeholders/default.cfm Shortell, S. M. & Kaluzny, A. D. (2000). Health care management: Organization design and behavior (4th ed.). Delmar/Thomson Learning: Albany, NY. TriWest Healthcare Alliance. (n.d.) TRICARE Prime Remote Handbook. TriWest Healthcare Alliance. (2006, February 17). Challenge to aid families of deployed national guard, reserves off to good start. Retrieved February 26, 2006, from https://www.triwest.com/triwest/default.html