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Talking Tools I
An Interactive Presentation for Practising Physicians

Better Physician-Patient
Communication for Better Patient Outcomes

Health Canada

Santé Canada

THE BRITISH COLUMBIA COLLEGE OF FAMILY PHYSICIANS

The Maintenance of Competence (MOCOMP®) Program
The Royal College of Physicians and Surgeons of Canada

Talking Tools 1 I
An Interactive Presentation for Practising Physicians

Better Physician-Patient
Communication for Better Patient Outcomes

This presentation kit and video have been developed as part of the Canadian Breast Cancer Initiative, Health Canada.

T alking T ools I
Better Physician-Patient Communication for Better Patient Outcomes

Presenters, Read Me First!
Talking Tools I is an hour-long interactive presentation kit aimed at helping to raise physicians’ awareness about the importance of patient-physician communication. It is designed to be delivered by a single presenter to groups of practising physicians. While the kit uses the example of breast cancer to demonstrate the importance of good patient-physician communication, it can be used by physicians working in any medical specialty. The presentation is divided into four major components in which presenters give a brief overview of the issues and background related to the initiative, show a short video, lead the group in a role play and discussion sessions based on the video, and summarize the presentation’s goals and findings. Included in the kit are a video, a presenter’s guide and supporting overhead transparencies, and participant handouts. Presenters will require a VCR and monitor, as well as an overhead projector. Presenters do not require formal training or expertise in communications — a few hours of preparation, enthusiasm and commitment are the main ingredients for success. Questions? If you are interested in learning more about Health Canada’s Talking Tools series, or would like to request additional copies, please write to: Adult Health Division, 1910C1 Tunney’s Pasture, Ottawa, Ontario K1A 1B4 or access our Web site at: www.adulthealth.com

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Presenters, Read Me First!

T alking T ools I
Better Physician-Patient Communication for Better Patient Outcomes

Foreword
Increasingly, physicians are recognizing the key role that effective communication plays in improving patient health outcomes and physician satisfaction. This presentation kit is designed to further raise awareness about the issue of patient-centred communication and to encourage physicians to practise and improve their skills in this area. The kit is one element of the Professional Education Strategy, which is a component of the Canadian Breast Cancer Initiative. While the focus of the kit is on communicating with women about breast cancer, the skills and techniques described are more widely applicable to a range of patient-physician interactions. We invite you to use the presentation kit whenever you can to help get the communication message out to your colleagues. We have tried to make the kit as easy to use as possible. The presentation is brief; it requires minimal preparation or equipment; and it can be adapted for use with groups of any size. The kit also provides selected handouts which can be photocopied and distributed to participants. Talking Tools I is not intended as a template for the “perfect” physicianpatient interview but rather to highlight some practical approaches that physicians can use or adapt to enhance patient communication. This is only a beginning — a long version of the course will soon be available. Our goal is to provide physicians with a variety of resources on communication issues and techniques. By working together we can ensure that physicians across the country have the tools they need to do their job. We thank our colleagues on the Coordinating Committee for their work in developing Talking Tools I, with special thanks to Dr. Michel Talbot, Chair of the Curriculum Working Group, Suzanne Inhaber...
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