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Topics: Customer service, Kampala, Makerere University Pages: 9 (480 words) Published: September 26, 2014
CURRICULUM VITAE

NAKIMERA ELIZABETH MUSOKE
P.O.BOX 25233 KAMPALA , UGANDA
TEL:MOB:/+256772323716/0706181194
Email: liznakimera@yahoo.com.

BRIEF PROFILE

I have over 5 years of working experience in both Corporate, . I have qualifications in Records Management, Customer Relations and Information Science. I have worked with Makerere University Business school, MTN Uganda, Bajaj Uganda and Wool Worth International.

NAME: NAKIMERA ELZABETH MUSOKE
AGE: 34
SEX: FEMALE
NATIONALITY: UGANDAN
DATE OF BIRTH:17TH November 1979
PLACE OF BIRTH: KAMPALA
MARITAL STATUS: MARRIED

YEAR
INSTITUTION
AWARD

2006-2010
MAKERERE UNIVERSITY
DEGREE
2002 – 2004
MAKERERE UNVERSITY
DIPLOMA
2001- 2002
MAKERERE UNIVERSITY
CERTIFICATE
1998-2000
KAMPALA BUSINESS COLLEGE
DIPLOMA
1990-1992
MAKERERE HIGH SCHOOL
U.A.C.E
1987-1990
BUGEMA ADVENTIST COLLEGE
U.C.E
1982-1987
NAKASERO PRIMARY SCHOOL
P.L.E

PROFFESIONAL TRAINING
2010 MAKERERE UNIVERSITYDEGREE IN INFORMATION SCEINCE 2004 OCTOBER
MAKERERE UNIVERSITY
DIPLOMA IN RECORDS AND ARCHIVES MANAGEMENT
2002 JANAURY
MAKERERE UNIVERSITY
Certificate in Library & Information
2000 DECEMBER
KAMPALA COLLEGE OF BUSINNESS
DIPLOMA IN SECRETARIAL STUDIED

WORKING EXPERIENCE

2012-2013
BAJAJ UGANDA
TEAM LEADER CUSTOMER RELATIONS
2006-2012
MTN UGANDA
TEAM LEADER SALES AND DISTRIBUTION
2002-2006
WOOL WORTH
SALES EXECUTIVE AND RETENTION OFFICER
2000-2002
PLAN UGANDA
BUSINESS OFFICER

DUTIES AND RESPONSIBILITIES AT PLAN UGANDA 2000-2002

Coordinate all organizational
Making follow-ups on post customers
Liaising between the top managers and the clientele
Creating new Business for the organizational through customer Retention.

DUTIES AND RESPONSBILITES AT WOOLWORTH INTERNATIONAL -2002-2006 Attend to customers.
Making follow-ups.
Customer retention and services
Sales .

NOTABLE SUCCESS
Created a database for all the Wool worth customer which is still used at the moment. Designed a customer Satisfaction Index.

DUTIES AND RESPONSBILITES AT MTN UGANDA.

Offer Customer excellent customer services
Contribute to sales by Tele marketing .
Manage a Team of customer services Advisors.
Promoting Sales through, Repeat, Referral and Retention activities.

DUTIES AT BAJAJ UGANDA

Creat a sustainable customer database
Create a repeat and referral customer base
Making monthly reports on sales.
gains and customer relations
Solicit sales for the Company through customer Retention, repeat and Referral salents. Make intermediate customer follow-ups
Project sales in the Interim.

SKILLS.
COMPUTER SKILLS

I have proficient knowledge in following packages.

Microsoft Office
RIM
Book Finder programs
Database management.
Desktop publishing. Adobe PageMaker and Publisher.
Microsoft PowerPoint
Very good knowledge of Internet
CDSIS
Website Designing

ORGANISATION SKILLS.

Ability to work as a team.
Ability to work under minimum supervision.
Very flexible.
Willing to learn at a minimum cost.
Self-motivated.
Good skills in stress management.

LANGUAGES SPOKEN.

ENGLISH(FLUENT)
SWAHILI(BASIC)
LUGANDA(FLUENT)
RUNYANKOLE(BASIC|)
RUTORO(BASIC)

INTERESTS.
Working on New Projects
Researching.
Counseling
Free lance writing and reading
Designing Reports and presentations.

Referees

1. Professor I.M.N Kigongo-Bukenya
Makerere University Kampala
P.Box 7062
Kampala
Uganda
Tel: 256312112027 /0707353339

2 Ms Zimula Margret
Makerere University Kampala
P.O.Box 7062
Kampala
Uganda
Tel: 256712864229/256776864229

3 Ms Margret Kayaga...
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