R E S U M E
15 E Young Street • Somerville NJ 08876 • 908 285 9169 (Cell) • firstname.lastname@example.org
I am a hard working, energetic individual with strong project management, relationship management and communication skills and have a proven track record for achieving set objectives and goals.
* Broad Project Management experience across a multitude of industries including Airline, Broadcasting & Media, Telecommunications, Banking & Finance and IT & Engineering. * Excellent Relationship Management skills with a proven track record of successfully collaborating with multiple vendors across the globe to achieve shared project delivery goals. * Excellent communication and interpersonal skills successfully motivating and developing individuals and teams, with a focus on setting and achieving project objectives. * Personally goal oriented, lively and outgoing with excellent transferable skills and the willingness to take on challenges with enthusiasm and professionalism.
SKILLS AND ACCOMPLISHMENTS
* Over 7 years experience working for Qantas Airways Australia and their Global Hosted Airlines achieving success in preparing their network and desktop environments for the implementation of the New Generation Departure Control systems developed by Amadeus in conjunction with Qantas and British Airways. * Significantly contributed to the successful delivery of Amadeus’ completely innovative airline technology for Qantas NGDCS Flight Management system Load Instruction Report automated fax system. * Established and fostered excellent working relationships between Qantas IT and the various Business Units with the ultimate purpose of preparing them for the implementation of the New Generation DCS System. * Designed and implemented an outstanding help and support process involving multiple worldwide vendors and Qantas IT to provide in-depth technical support for the NGDCS systems. * Ability to apply effective change management strategies amongst Qantas Business Units in preparation for the implementation of the New Generation Flight Management System by establishing and providing outstanding training and an excellent help and support operation. * Successfully managed third party vendor delivery for new desktop rollout across various Qantas Business Units without any major disruptions to the airline’s departure control operations. * Sound working knowledge of Project System Delivery Methods (PSDM).
Business Analyst and Account Management
* 17 years experience working in IT across various industries in UK and Australia including Software Developers, Resellers, Broadcasting & Media, Banking and Finance, Telecommunications. * Broad experience across many levels of IT including business analyst, relationship management & account management providing support for software, hardware and network and desktop environments. * In-depth understanding of the many facets of the IT Industry by working in all kinds of environments from IT Support, sales and support to account management and office administration. EMPLOYMENT HISTORY
QANTAS AIRWAYS Mascot NSW AUSTRALIA
Project Manager Triton NGDCS Flight Management and Customer Management Help and Support Reporting to the Project Implementation Manager, my responsibilities included; * Determine the help and support required for each implementation. * Plan for the establishment and operation of these functions which could encompass help-desks, floor walkers, temporary prompts or aids, enhanced production support services, etc. * Recruit & train the personnel to provide the functions. * Plan and execute the transition to normal production support. * Prepare budgets for work stream and manage to the approved budget. * Represent Qantas in relevant...
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